Salary Range:
$70,000 - $85,000
Exempt/Non-exempt: Exempt
Position Type: Full Time
Location: Richmond, VA

Job Description

Reporting to the Chief Marketing and Experience Officer, the Senior Director of Marketing leads, shapes and executes the Garden’s marketing and communications strategies. This position is responsible for the development of strategies consistent with Lewis Ginter Botanical Garden's (LGBG) goals and priorities, in consultation with the Garden's leadership and other appropriate individuals and groups. The Senior Director of Marketing is responsible for planning and executing marketing programs that will expand our audience and visitation, drive traffic, achieve budgeted goals, and convey Lewis Ginter Botanical Garden’s mission of connecting people to plants in order to explore and conserve nature.

Responsibilities

Strategic Leadership and Brand Stewardship

• Develop and own the annual marketing strategy aligned with organizational goals which includes establishing and implementing goals, objectives, policies, and operating procedures to ensure success.
• Guide the marketing and public relations activities for the Garden to ensure members, the public, staff and volunteers are informed and encouraged to visit and engage with Garden activities.
• Define and protect the brand voice, positioning, and visual identity.
• Serve as marketing representative to executive leadership and board.

Content Oversight and Creation

• Organize marketing calendar for Garden by gathering input from stakeholders across the Garden, and then execute using various communications strategies, including but not limited to advertising, publications, and interactive media.
• Oversee content creation from team including: Website strategy, UX improvements, and updates; SEO and paid search campaigns; Social media strategy (organic + paid); Email marketing calendar along with needed assets like photography, videos, storytelling.

Communications and Public Relations

• Manage media relations cultivating relationships with contacts at media outlets to gain coverage when releasing content (press releases, press kits, and related marketing materials). Manage media events scheduled at the Garden.
• Typical communications activities include: writing or approving press releases, building relationships with local media, serving as the Garden’s spokesperson, crisis communications planning, promoting horticulture experts and exhibitions.
• Partner with Human Resources and Volunteer department to develop and execute internal communications for staff and volunteers.

Budget and Metrics

• Develops annual marketing budget for the fiscal year and manages the use of that budget to effectively market and communicate to designated audiences throughout the year.
• Measures key performance indicators and adjust plans as needed to meet and exceed goals.
• Manage day-to-day activities with designated Marketing vendors.
• In addition to managing key marketing campaign metrics, KPIs driving these strategies include visitation data and sales data from revenue centers – Garden Shop, Facility Events, and Garden Café.

Team Leadership

• Manages Marketing team, which includes activities such as hiring, work allocation, coaching and development, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

Performs other job-related duties as assigned.

Skills and Abilities

• The ideal candidate will have relevant experience with client or agency side marketing teams, and/or public relations agencies.
• Ability to plan, develop, direct, implement and evaluate strategic marketing plans, programs and activities
• Strong interpersonal and communication skills. The ability to work effectively with a wide range of constituencies in a diverse community.
• Able to occasionally work varied hours outside the traditional work week, including weekends, evenings, holidays and special events including the annual GardenFest of Lights exhibit.
• Knowledge of marketing concepts, principles, methodology and techniques.
• Knowledge of management principles and practices.
• Employee development and performance management skills.
• Skill in budget preparation and fiscal management.

 Qualifications

• Minimum of 7-10 years of marketing and communications-related experience.
• Experience recruiting, coaching and managing teams.
• Excellent interpersonal skills with the ability to communicate effectively and efficiently verbally and in writing with a variety of internal and external audiences.
• A team player with emotional intelligence, flexibility and a growth mindset.
• Excellent project management skills and proven ability to manage a large number of multiple priorities and projects.
• Fluency in written and spoken Spanish is a plus.

Physical Demands/Working

• Moderate physical activity like walking across the Garden property is often a daily activity.
• Hours are primarily Monday through Friday, but work on nights and weekends may be required during scheduled programming.
• Working several nighttime shifts during the GardenFest of Lights and one weekday holiday is required of all employees.

Each Employee of Lewis Ginter

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct themselves and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings, and vigilant to any possible threat to the safety of visitors, volunteers, and staff or to their property and ensure that all concerns are reported promptly.
• Must report all mishaps, injuries and incidents immediately and ultimately in writing to supervisor(s) and to the leadership team.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Please submit a cover letter and resume to [email protected].

Salary Range:
$90,000 - $110,000
Exempt/Non-exempt: Exempt
Position Type: Full Time
Location: Richmond, VA

Job Description

The Major Gifts Officer (MGO) serves in a high impact position on the Advancement team crucial to the success of Lewis Ginter Botanical Garden’s major gift fundraising and annual fund initiatives. Reporting to the Chief Advancement Officer (CAO), the MGO will build a robust portfolio by identifying donors of $10,000+ and cultivate relationships with prospective major and annual fund donors. This includes conducting prospect research, developing effective solicitation strategies, and stewarding donors throughout the major giving process. The MGO will collaborate with senior leadership to coordinate and execute fundraising initiatives and strategies to advance the Garden’s mission.

Responsibilities

• Build and serve as the primary relationship manager for a portfolio of approximately 150 prospects including research, qualification, cultivation, solicitation and stewardship of gifts ranging from $10,000 to $500,000, with written engagement and focused solicitation strategies for the core 75 constituents in the portfolio.
• Serve as the primary relationship manager for the portfolio of prospects, communicating through in-person interaction, solicitation, stewardship meetings and written strategies, ensuring healthy segments in all stages.
• Present the Garden’s mission and strategic goals by working independently and creatively to match donor interests with Garden priorities.
• Partner with the Chief Advancement Officer and the Director of Advancement to develop solicitation strategies for donors/prospects in support of the Garden’s fund-raising goals.
• Collaborate with Advancement staff, finance and other Garden staff to ensure proper recording, allocation, documentation, acknowledgement, stewardship and analysis of major gifts and pledges.
• Actively engage in the greater Richmond community to identify new prospects and expand the Garden’s donor community.
• Occasional evening and weekend work required.
• All other duties as assigned.

Skills and Abilities

• Demonstrated ability to secure major grants and gifts from individuals, corporations, foundations, and other private funding sources.
• Demonstrated ability to plan and implement long and short-range development initiatives in conjunction with strategic planning processes.
• Demonstrated ability to deploy fundraising metrics, track and analyze results, and resolve complex problems.
• Exceptional interpersonal skills and the ability to interact effectively with leadership, prospects, donors, and/or volunteers in a wide range of roles.
• Knowledge of tax laws affecting charitable giving.
• Ability to conduct research, gather data, analyze information, and prepare effective, accurate, and timely reports and other documents to support development objectives.
• Knowledge of, and adherence to, ethic and confidentiality requirements for development professionals, with discretion used in all interactions with donors, prospects, volunteers and others.
• Demonstrated organizational skills and experience in managing events and other complex activities in support of development objectives.
• Demonstrated ability to foster effective working relationships within a team environment.
• Community relations skills and the ability to communicate and work effectively within diverse communities.
• Program planning and leadership skills.
• Highly developed verbal and written communication skills and the ability to present effectively to small and large groups.
• Able to work varied hours outside the traditional work week, including weekends, evenings, holidays and special events including GardenFest.

Employees of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals, families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to security of their property, ensuring that all concerns are reported promptly.
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
•  Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions

• Ability to navigate the Garden’s campus in most weather conditions.
• Ability to work Advancement Office Special Events including lifting up to 20lbs and other physical labor.
• The position requires familiarity with all public areas of the 82-acre Garden property.

Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• A minimum of four (4) years of documented professional experience in securing gifts of $10,000+.
• Bachelor’s degree.
• Planned giving experience is highly desired.
• Working knowledge of fundraising databases; Tessitura experience preferred.

Please submit a cover letter and resume to [email protected].

Salary Range
$55,000 – $65,000
Exempt/Non-exempt: Exempt
Position Type: Full Time
Location: Richmond, VA

Job Description

The Director of Facilities oversees and provides the facility maintenance and repair operations for the Garden’s building and grounds infrastructure for a 90-acre garden. Reporting to the VP of Facilities, the role directs the activities of facilities staff and volunteers, ensuring the timely and accurate delivery of services, to include preventive and predictive maintenance, planned system overhauls, and on-call repair services. Coordinates campus disaster recovery and restoration. Facilitates the implementation of building systems repair and replacement solutions, using the professional services of contractors.

Responsibilities

1. Direct and coordinate the activities of staff, volunteers and service contractors in the provision of facility maintenance and repair services, carried out campus-wide; ensures Garden and industry standards and compliance with state, and federal laws, regulations, and guidelines.
2. Inspect, repair or oversee resolution of routine and complex maintenance problems, such as HVAC, electrical, plumbing, structural problems, basic mechanical repair, carpentry, facilities systems or other equipment malfunctions.
3. Implement and direct a campus-wide preventive, predictive, and planned facilities maintenance program; use service request/work order system to prioritize request for service and support issued by other Garden departments. Evaluate routine practices and procedures to improve efficiency, collaboration, and quality of service.
4. Solicit proposals/quotes from contractors and service providers for special repair or modernization initiatives. Evaluate proposals and make recommendations for contractor selection. Coordinate project through completion.
5. Operate and monitor building automation systems (BAS) and greenhouse controls
6. Coordinate exhibitions build and renovation projects and monitor work to control schedule, budget, and quality results.
7.  Manage maintenance and repair of Garden’s vehicle fleet (utility carts, road vehicles, tractor)
8.  Assist V.P. Facilities in management of departmental budget – monitoring expenses and forecasting for future budget periods.
9.  Interact with Garden administrators, managers, and other customers across campus; advises and counsels customers on products and services to enhance building performance and customer satisfaction.
10.  Ensure proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
11. Supervise personnel, including hiring, scheduling, firing, performance evaluation, training, work allocation, and problem resolution.
12. Implement shop-specific safety training programs, and other on-going training programs to ensure workforce compliance with OSHA job safety requirements and trades licensing.
13. Develop and implement policies and procedures that support departmental and Garden goals and objectives and are consistent with overall policies ensuring efficiency and safety.
14. Oversee and coordinate routine facilities maintenance and disaster recovery activities for the campus, to include snow removal, post damage assessment and project management responsibility for restoration.
15. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices;
16. Ensure adequate stocks and serviceability of necessary maintenance supplies and equipment; purchases materials, supplies, and/or equipment as appropriate and within budget.
17. Develops and implements systems and processes to establish and maintain records for the operating.
18. Provide support for special events and programming as needed, which may be outside of regular work schedule.
19. Performs miscellaneous job-related duties as assigned.

Skills and Abilities

• Strong supervisory skills and proven successful management background.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Strong project management and time management skills.Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Skill in organizing resources and establishing priorities.
• Demonstrated ability to collaborate with others and across teams.
• Demonstrated ability to manage multiple projects of varied size and complexity.
• Strong ability to read and understand architectural and engineering drawings.
• Knowledge of standard construction practices and project management.
• Mechanical aptitude and proficiency with standard hand and power tools.
• Knowledge of construction and service contract documents and specifications.
• Knowledge of all federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources,
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions

• Moderate to considerable physical activity; requires handling of objects up to 40 pounds,
• Prolonged daily standing or walking for extended periods, climbing ladders, bending and squatting, crawling in tight spaces, and use of protective equipment.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Work involves exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
• Must be comfortable working using ladders, lifts, scaffolding, and similar safety equipment.
• Position may require work during overnight, weekend, or holiday periods for emergency response.
• Comfortable working in immediate proximity to general public in a safe and friendly manner.
• The position requires familiarity with all public areas of the 90-acre Garden property and the ability to move regularly throughout the Garden campus.

Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• Minimum 3 – 5 years’ experience as in facilities management, or related fields such as construction or engineering required.
• High school diploma or GED required, bachelor’s in construction, engineering or facilities management degree preferred.
• Valid Driver’s License
• Operating experience and familiarity with greenhouse controls and building automation systems is desirable
• Work experience in a cultural non-profit, educational institution, or hospitality venue is preferred.
• Familiarity with operation of ornamental fountains, water features, and swimming pool equipment is desired. Certified Pool Operator (CPO) license desirable, or willingness to seek license within first six months of hire.
• Proficiency in conversational Spanish preferred.

Please submit cover letter, resume, and Lewis Ginter Botanical Garden Job Application to [email protected]

Salary Range:
$15-17/hr
Exempt/Non-exempt: Non-Exempt
Position Type: Full Time
Location: Richmond, VA

Job Description

Under the guidance of the Horticulture Section Leaders, the Assistant Horticulturist assists the Horticulture team with the installation and care of the display gardens and horticultural collections, both outdoors and under glass.  This position works collaboratively within a dynamic department that is responsible for creating and maintaining displays that represent the highest aesthetic standards at the Lewis Ginter Botanical Garden and the Lewis Ginter Nature Reserve.  Individuals in this position should have a keen interest in horticulture and gardening, a general understanding of horticultural principles, and the skills necessary to perform basic horticultural tasks.

Responsibilities

• Assist with the hands-on maintenance of annuals, perennials, shrubs, trees, and tropical plants in a manner consistent with the horticulture standards of the Lewis Ginter Botanical Garden and the Nature Reser
• Physically work in all aspects of garden maintenance and development including soil preparation, planting & transplanting, mulching, watering, weeding, fertilizing, pruning, propagating, potting, raking, sweeping, and blowing.
• Utilize hand tools effectively and safely.
• Operate push mowers, weed-whackers, backpack blowers, push blowers, garden ATVs, tractors, pickup trucks, and other power equipment in accordance with LGBG safety protocols and regulatory standards (training will be provided).
• Participate in weekly group maintenance tasks such as blowing walkways, replenishing supplies, and caring for tools and equipmen
• Apply pesticides and herbicides in accordance with IPM protocols and in accordance with all federal, state, and local regulation
• Maintains the grounds and exterior areas to ensure a clean, safe, and aesthetically pleasing environment, including routine landscaping, debris removal, walkway upkeep, and general property appearance.
• Ensures all building access points, walkways, and parking areas remain safe and accessible year‑round, including performing snow and ice removal, salting, and seasonal maintenance activities.
• Responds to weather events, emergencies, and unexpected conditions by performing prompt cleanup, hazard removal, and support for disaster‑related recovery efforts to restore safe operations.
• Participate in group projects with other horticulture staff and in cross-departmental initiatives as needed (i.e. marketing, education, facilities, etc.).
• Assist with the care of our natural areas including our meadows and woodlands.
• Regularly work with Horticulture Volunteer
• Perform other duties as assigned.

Skills and Abilities

• A passion for horticulture and plant collections, and a commitment to the “public” in public horticulture
• A thorough understanding of horticultural practices and procedures and the ability to identify frequently used woody, herbaceous, and annual landscape plants.
• The ability to use hand and power tools effectively and safely.
• Strong work ethic and an enthusiasm for physical work outdoors.
• A willingness to interact with the public on an informal basis by answering questions, providing directions, etc.
• The ability to work with a diverse staff and group of volunteers.
• Able to work independently and collaboratively.
• The ability to follow written and verbal instructions.
• Must be available to work evenings, weekends, occasional holidays and special events like GardenFest, ensuring coverage for Horticulture outside the traditional work week/day

Employees of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals, families, and in accordance with directed practices and procedure
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to security of their property, ensuring that all concerns are reported promptly.
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions

• Must have the physical strength, dexterity, and coordination sufficient to perform the above functions.
• Must be able to bend, squat, kneel, stand and walk long distances for extended periods of time.
• Must be able to work out-of-doors and under glass in Central Virginia seasonal extremes.
• Have the ability to push, pull and/or lift 50 pounds repeatedly
• Note: Duties described above, other duties and physical demands have been identified as essential.

*Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• Required
  • One year of experience as a professional gardener or groundskeeper.
  • Virginia Pesticide Applicator’s License (or the ability to obtain one within six months of hire).
  • Possession of a valid driver's licen
  • Other combinations of education/experience appropriate to the job will be considered
• Preferred
  • An Associate's degree in Horticulture, Botany, Plant Science, or a related field.

Please note: This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO. To discuss the specific needs of your group, please reach out to 804-359-4058.

To apply, please submit a cover letter and resume to h[email protected].

 

Salary Range:
$50,000 – $65,000
Exempt/Non-exempt: Exempt
Position Type: Full Time, 37.5 hours per week weekends/nights required
(schedule based on visitation and events)
Location: Richmond, VA

Job Description

Reporting to the VP of Facilities, the Director of Safety and Security (DSS) develop, manages and implements all aspects of the Garden’s operational safety and security functions to ensure the health and safety of guests, staff, and volunteers. The DSS works collaboratively with staff to establish, review and maintain safety procedures to mitigate hazards and provide emergency support while ensuring compliance with applicable Garden policies and local, state and federal regulations. The DSS is a working supervisory position responsible for the development of safety and security procedures, training, recruitment, and direction of support staff that ensure a culture of safety and security of all Garden areas and assets during daily programs, events, and exhibitions. The DSS oversees the integration of security systems, operating procedures, and technologies.

This position exemplifies our core value of hospitality and responsibility to ensure a world-class guest experience for all and ensures all tasks are performed in alignment with Lewis Ginter Botanical Garden’s\core values and strategic plan.

Duties and Responsibilities:

• Develops and leads a variety of the Garden’s safety and security programs, protocols, procedures, and trainings to ensure regulatory compliance as mandated by local, state, and federal agencies.
  • Recommends, participates in the development of, and establishes Garden policy and procedures; establishes and implements short- and long-range departmental goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness, and effects changes required for improvements.
  • Oversees the management, implementation, and coordination of the safety program to reduce or eliminate occupational injuries, illnesses, deaths, and financial losses; develops accident-prevention and loss-control systems and programs for incorporation into operational policies of the Garden.
  • Plans and manages annual budgets for the organization and performs periodic cost and productivity analyses; plans and develops strategies.
  • Develops and implements ongoing Garden Safety Protocol training for staff to include lost children/adults, weather emergencies, power outages, and community safety concerns.
  •  Inspects Garden facilities and projects to detect existing or potential security, accident, and health hazards, determine corrective or preventative measures where indicated, and follow up to ensure measures have been implemented.
  • Handles all OSHA-related issues such as inspections, yearly reports, job site posters, citations, hearings, etc. Performs field safety audits to ensure compliance with all OSHA, State, Local, and company safety rules and regulations.
  • Coordinates completion of all accident/injury/incident reporting and performs investigations to determine cause and possible preventive measures for future work of a similar nature. Further investigates all injury claims to ensure the company is protected from fraudulent worker compensation claims.
  • Leads committees to identify, assess, and address public safety, occupational safety or security concerns and issues.
  • Serves as the liaison to local and state agencies to provide current safety communications, training, and facilitate tabletop exercises for staff and volunteers
  • Provides leadership and coordination in the planning, development, implementation, and operation of campus security systems, alarms, access control, video and related platforms.
  •  Supervises emergencies in coordination with appropriate staff; reports to the location of the incident, dispatches staff to assist in directing emergency vehicles, etc., and ensures all reports/documents of incidents are complete and communicated to the proper departments.
• Oversees all facets of the daily operation of the Public Safety Department.
  •  Oversees the supervision of assigned personnel, which includes hiring, work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  • Cultivates and expands a sense of purpose and connection of the Public Safety team to the Garden mission and activities; aligns work with organizational goals, and team members are demonstrating the Garden's core values at all times.
  • Solicits and manages outsourced safety and security service contracts and providers.
  • Attends meetings to ensure a thorough understanding of events, visitation, and hours of planned activity on campus and transition needs from day operations to evening events.
  • Ensures proper safety/security coverage of the PS team through communications with Garden staff/contracted service providers.
• Communicates openly and has a visible presence for all staff and guests during all Garden activities.
  • Maintains a comprehensive understanding of all daily activities, seasonal and annual programs, and events.
  • Compiles safety tracking data report for management. Produces other safety reports as needed.
  • Walks the Garden campus, engages guests, staff, students, volunteers, food service contractor, staying in close proximity to activities, ensuring safety measures are in place, and teams are prepared for emergencies.
  • Monitors/reports inclement weather conditions that may affect the safety of guests, staff and v0lunteers and participates with staff for any preparation needs or post event safety assessment and clean up needs.
  • Stay knowledgeable of and coordinates with Garden Leadership in the execution of the Gardens Disaster Preparedness Plan.
• Manages Garden parking, security and closure.
  • Plans and coordinates traffic, ensuring smooth operations within logistics and transportation system.
  • Oversees visitor access and security of premises to prevent unauthorized entry, including opening and closing the Garden grounds and assigned areas during maintenance and emergencies.
  • Other duties as assigned.

Each Employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must report incidents immediately and ultimately in writing to supervisor(s) and to the HR Manager.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.
• Supports and embraces our diversity and inclusion policy to create an equitable, diverse and inclusive culture where the contributions of all community members are valued, respected and appreciated.

Physical Demands / Working Conditions

• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Considerable physical effort. Requires heavy lifting, handling, pushing or moving objects up to 30 lbs.
• Must be able to climb and work from ladders.
• Must be able to move throughout the 82-acre Garden property, as needed.
• Must be able to walk or stand for 2-3 hour periods.
• Must be able to work outdoors in all weather conditions, including heat, cold, wind, and humidity.
• This position requires familiarity with all public areas of the 82-acre Garden property.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• Bachelor's degree or 5 years of equivalent progressive experience in the public in a customer service capacity.
• 2+ years’ experience in a safety management role.
• A strong background in Public Safety and OSHA experience is required.
• Previous managerial and public safety training experience required.
• Possesses a valid driver’s license required to operate Garden vehicles.
• OSHA-10 and/or OSHA 30-Hour training completion is a plus.
• CSM-Certified Safety Manager or PSP - Physical Security Professional is a plus.
• Experience and demonstrated sensitivity in working with people of various ethnic and economic backgrounds on staff and within our community.
• Conversational Spanish preferred.
• Other combinations of education/experience appropriate to the role.

Skills and Abilities

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to develop, implement, and enforce safety programs and protocols.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment within a complex organizational structure.
• Skill in developing and examining operations and procedures, formulating policy, and developing and implementing strategies and procedures.
• Knowledge of federal, state, and local safety regulations, protocols, and/or procedures.
• Skill in developing accident-prevention and loss-control systems.
• Ability to develop and maintain recordkeeping systems and procedures.
• Skill in budget preparation and fiscal management.
• Skill in developing and leading safety and security trainings; CPR/First Aid/AED, Fire Alarms, Safety Protoc0l, etc.
• Excellent problem-solving skills with outstanding communicati0ns (written and verbal).
• Excellent organizational skills with high attention to detail.
• Highly responsible and reliable with a professional presentation.
• Must be available to work evenings, weekends, occasional holidays and special events like GardenFest, ensuring coverage outside the traditional work week/day

Please submit a cover letter and resume to [email protected].

 

Salary Range:
$15/hr
Exempt/Non-exempt: Non-Exempt
Position Type: Full Time,, weekend hours required
Location: Richmond, VA

Job Description

The Facilities Assistant supports multiple departments to ensure an extraordinary guest experience during fluctuating visitation, seasonal work needs, rental event preparations and special event support and execution. This position assists in day-to-day functions throughout the Garden campus, including custodial cleaning duties, preparation, and coordination for private and public events and exhibits under the supervision of the Director of Operations. Visitation, event schedules, seasonal needs, and priority tasks will determine assignments and hours divided among these support departments.

Responsibilities and Requirements

• Assist in maintaining the highest aesthetic standard for the Garden by cleaning and sanitizing Garden facilities and grounds.
• Collect and remove litter, trash, and recycling from facilities and grounds.
• Clean and disinfect restroom facilities, public spaces, and staff work areas.
• Dust and clean furniture, windows, and other surfaces.
• Performs deep cleaning tasks, such as carpet and floor cleaning, window washing, or scrubbing hard-to-reach areas.
• Maintain cleaning and consumable supplies in facilities, working areas, storage areas, and equipment.
• Report any issues, safety hazards, or areas in need of major repairs or attention to management.
• Assist in setting up and cleaning for events, meetings, or special functions, including set-up and breakdown of tents, tables, chairs, etc., for all ongoing events.
• Move and transport supplies and delivery items between campus facilities
• Install and disassemble garden exhibits, including: Light installation, display setup, construction for securing displays, running extension cords, etc.
• Provide information and directions to visitors and guests of the Garden or appropriately direct them to the Robins Visitors Center for assistance
• General repair and maintenance of all structures, vehicles, equipment, and utilities
• Maintain accurate maintenance records
• Assist with special construction and maintenance projects
• Use departmental communication tools effectively and correctly, including set-up sheets, scheduling task lists, clock-in computers, and radios
• Respond to requests of all departments/staff members for Operations assistance, as directed by the supervisor.
• Other job-related duties as assigned.

General Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multitask in a fast-paced environment with attention to detail.
• Able to move from task to task and remain flexible to changing assignments as needed.
• Required to have a flexible work schedule and willing and able to work weekends and evenings as required by the dynamic special event schedule.
• Acts as a contact person in case of emergencies and reports the situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to the supervisor in a timely manner with accurate details.

Skills and Abilities / Core Competencies

• Familiarity with the safe use of common hand tools.
• Ability to use common digital and electronic communication systems.
• Ability to work collaboratively with diverse others in a team environment.
• Ability to read and interpret product labels, operating manuals, and equipment instructions.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending, stooping, climbing stairs, lifting, and transporting supplies by hand or by cart.
• Must be able and willing to walk the Garden grounds and move readily between buildings and outside areas.
• Must be able to lift 50 pounds repeatedly.
• Must be willing to work in all weather conditions based on the given assignment.
• Must be comfortable working using ladders, lifts, scaffolding, and similar equipment, observing all safety instructions and training provided.

Note: Duties described above, other duties, and physical demands have been identified as essential.

Education and Experience

• High school education or GED required
• Familiarity with standard commercial cleaning practices
• 1 year of prior experience working with the public in a hospitality setting is preferred
• Bilingual with a preference for conversational fluency in Spanish is helpful.

Please note: This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO. To discuss the specific needs of your group, please reach out to 804-359-4058.

Please submit a cover letter and resume to [email protected].

Salary: $15.00 per hour

Job Description

The Facilities Assistant supports multiple departments to ensure an extraordinary guest experience during fluctuating visitation, seasonal work needs, rental event preparations and special event support and execution. This position assists in day-to-day functions throughout the Garden campus, including custodial cleaning duties, preparation, and coordination for private and public events and exhibits under the supervision of the Director of Operations. Visitation, event schedules, seasonal needs, and priority tasks will determine assignments and hours divided among these support departments.

Responsibilities and Requirements

• Assist in maintaining the highest aesthetic standard for the Garden by cleaning and
sanitizing Garden facilities and grounds.
• Collect and remove litter, trash, and recycling from facilities and grounds.
• Clean and disinfect restroom facilities, public spaces, and staff work areas.
• Dust and clean furniture, windows, and other surfaces.
• Performs deep cleaning tasks, such as carpet and floor cleaning, window washing, or
scrubbing hard-to-reach areas.
• Maintain cleaning and consumable supplies in facilities, working areas, storage areas, and equipment.
• Report any issues, safety hazards, or areas in need of major repairs or attention to
management.
• Assist in setting up and cleaning for events, meetings, or special functions, including set-up and breakdown of tents, tables, chairs, etc., for all ongoing events.
• Move and transport supplies and delivery items between campus facilities
• Install and disassemble garden exhibits, including: Light installation, display setup, construction for securing displays, running extension cords, etc.
• Provide information and directions to visitors and guests of the Garden or appropriately direct them to the Robins Visitors Center for assistance
• General repair and maintenance of all structures, vehicles, equipment, and utilities
• Maintain accurate maintenance records
• Assist with special construction and maintenance projects
• Use departmental communication tools effectively and correctly, including set-up sheets, scheduling task lists, clock-in computers, and radios
• Respond to requests of all departments/staff members for Operations assistance, as directed by the supervisor.
• Other job-related duties as assigned.

General Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multi-task in a fast-paced environment with attention to detail.
• Able to move from task to task and remain flexible to changing assignments as needed.
• Required to have a flexible work schedule and willing and able to work weekends and
evenings as required by dynamic special event schedule.
• Acts as a contact person in case of emergencies and reports situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.

Skills and Abilities / Core Competencies

• Familiarity with safe use of common hand tools.
• Ability to use common digital and electronic communication systems.
• Ability to work collaboratively with diverse others in a team environment.
• Ability to read and interpret product labels, operating manuals, and equipment instructions.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending, stooping, climbing stairs, lifting and transporting supplies by hand or by cart.
• Must be able and willing to walk the Garden grounds and move readily between buildings and outside areas.
• Must be able to lift 50 pounds repeatedly.
• Must be willing to work in all weather conditions based on given assignment.
• Must be comfortable working using ladders, lifts, scaffolding, and similar equipment
observing all safety instructions and training provided.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• High school education or GED required
• Familiarity with standard commercial cleaning practices
• 1 year prior experience working with the public in a hospitality setting preferred
• Bilingual with a preference for conversational fluency in Spanish helpful.

Please note: This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO. To discuss the specific needs of your group, please reach out to 804-359-4058.

To apply, please submit a cover letter and resume to  [email protected].

Salary: $15.00 per hour

Job Description

The Public Safety Specialist monitors and patrols the Garden campus, remaining visible to help deter security-related incidents and provide a welcoming presence for visitors and staff. Responsibilities include conducting routine patrols, responding to safety situations as needed, and furthering efforts to create a safe experience on the entire campus.

Responsibilities

• Provide shared safety services to project a security presence, including inspecting and providing incident response services, alarm calls, service calls, maintaining communication contact with appropriate personnel to report status or incidents, or to request additional assistance or response.
• Conduct regular and random surveillance patrols on foot and in motorized vehicles throughout the Garden campus, secures its facilities and perimeter to help deter unauthorized activity and identify potential concerns.
• Monitor visitor access and secure premises to prevent unauthorized entry, including opening and closing the Garden grounds and assigned areas during maintenance and emergencies.
• Prepare reports of observations, information, suspicious activities, and incidents.
• Assist and facilitate emergency response activities and first responders during any police, fire, or EMT activity.
• Manages and directs traffic, including load-in & load-out, service road access, and parking.
• Completes on-the-job training and relevant security training programs, including CPR/First Aid/AED, Fire Alarms, Fire extinguisher usage, water rescue, and Garden safety protocols.
• Cross-trains with other departments to support Garden needs.
• Other duties as assigned.

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by the supervisor.

Physical Demands / Working Conditions

• Must be able to move throughout the 82-acre Garden property, as needed.
• Work hours vary according to Garden programming and operating hours and include evenings, weekends, and holidays.
• Must be able to work outdoors in all weather conditions, including heat, cold, wind, and humidity.
• Must be comfortable working in immediate proximity to the public in a safe and friendly manner.
• Must be comfortable working solo on patrols/rounds/events.
• Lift and carry up to 30 lbs. on an occasional basis.

Note: Duties described above, other duties, and physical demands have been identified as essential.

Education and Experience

• A strong background in Public Safety or Security experience required.
• Other combinations of education/ experience appropriate to the job will be considered.

Please submit a cover letter and resume to  [email protected].

Salary: $15.00 per hour
Type: Part-Time, Estimated 10-15 hours/week with opportunities for more based on events
Evening/Weekend hours required

Job Description:

Handles payment in exchange for admission fees and membership dues, event tickets, and classes. Responsible for all cash and credit card transactions; following established procedures for opening and closing assigned register.  Able to efficiently use Tessitura to perform ticket sales, register guests for classes, run reports, check the daily schedule of events, and look up events for guests needing information (date and location confirmation, etc.) Able to use Outlook and Microsoft Office products to check Admissions emails, respond via email to Garden staff on admissions-related matters if needed, and check the shared calendar for staffing schedule updates.

Able to efficiently and accurately use Tessitura to look up memberships and issue temporary membership cards, sell new memberships, and renew existing or lapsed memberships.  Able to recruit membership sales, recommend appropriate upgrades, and provide special membership services. Keeps working area organized, is ready to conduct business, and keeps area tidy for the following day’s shift. Provides departmental support as requested and needed to handle exceptionally busy processing seasons. Makes use of slow periods by performing administrative duties like assembling member packets, restocking Garden materials, and seasonal rack cards, etc.  Ensures visitor entry areas in the Visitors Center are ready for the day’s business, including turning on monitors, ensuring all signage is accurate, and verifying exterior door signage against the ActiveNet schedule of events each day.  Able to create and print new signage if needed to alert guests of time-sensitive issues like closings, limited access to certain areas of the Garden, safety alerts, special event information, etc.

Responsibilities:

• Provides excellent customer service to guests, visitors, members, volunteers, event, and program attendees coming through the Visitors Center.
• Acts as the “face of the Garden” by genuinely welcoming each visitor with knowledge of the Garden, helpfulness, empathy, and eagerness to be of service.
• Stays informed of all Garden events, classes, and activities and is able to provide information to visitors regarding special events, Garden Shop hours, Café and Tea House hours and menus, by efficiently and quickly being able to use all available electronic and printed means, including ActiveNet and the Garden’s Website.
• Is proactive in assessing visitors’ needs quickly, i.e., assistance with directions, locating wheelchairs or strollers, offering additional assistance if the visitor appears in need of help.
• Answers the Garden’s main phone line and expedites calls to appropriate departments or staff members, as well as returns calls appropriately and in a timely fashion.
• Efficiently and correctly handles deliveries made to the Admissions desk.
• Is able to handle difficult situations with tact and respect, and reports issues to the supervisor in a timely manner with accurate details.
• Is readily able to identify a situation that requires the attention of a supervisor or Director.
• Acts as a contact person in case of emergencies and reports the situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Presents oneself with a professional and friendly attitude and appearance.
• Other duties as assigned by the supervisor.

Skills and Abilities:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to maintain focus on detail while managing multiple tasks in a fast-paced environment.
• Able to work independently and on a team while providing excellent customer service to admissions and membership needs
• Knowledge of basic cash management procedures.
• Knowledge of Tessitura or similar POS/ticketing software.
• Ability to operate a computerized cash register.
• Ability to resolve difficult or stressful customer service issues.
• Familiar with Nortel or other mainstream telephone platforms. Efficient and accurate data base entry skills.
• Must be available to work evenings, weekends, occasional holidays, and special events like GardenFest, ensuring coverage for Horticulture outside the traditional work week/day

Each Employee of Lewis Ginter:

• Must comply with provisions of the current Employee Handbook, all published personnel policies, and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by the supervisor.

Physical Demands / Working Conditions:

• Must be able to work for extended periods in one location, then move periodically and quickly between select points within the Robins Visitors Center adjacent to the Atrium, as well as the immediate outside locations.
• Must be able to lift 20 pounds.
• Periodically, must be able to move around the Garden to understand and so better explain it to Guests.

Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience:

• High School Graduate or equivalent
• Associate’s Degree preferred but not required

Please note: This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO. To discuss the specific needs of your group, please reach out to 804-359-4058.

To apply, please send a cover letter and resume to [email protected].

MARKETING INTERN 

The Marketing Department strives to build the Lewis Ginter Botanical brand and support the mission to connect people to plants by inspiring communities to explore and conserve nature. This is a paid internship; hours are flexible but require a minimum of 150 hours per semester and 20 hours per week.

RESPONSIBILITIES:

• Assist in supporting the Garden’s social media efforts. This involves monitoring (including some weekends) and creating content.
• Write for the Garden’s blog.
• Help make updates to the Garden’s website.
• Post Garden info to websites such as tourism sites and media calendars.
• Take and upload digital photos and video of the Garden.
• Assist with events as needed.
• Provide general office and project support for the Marketing Department.
• Work with the Chief Marketing Officer and Digital Content Strategist to help meet the needs of reporters and photographers.

QUALIFICATIONS:

• Experience using social media; experience using for a business or brand is a plus. (Facebook, Instagram, Twitter, LinkedIn, Pinterest and TikTok.)
• Strong writing and communication skills.
• Ability to work on computers and use a digital camera.
• Some simple graphic design skills and the ability to use or to learn Photoshop and WordPress.
• Should be prepared to work in a business environment, including meeting deadlines, working alone and as part of a team, and multitasking.

INTERNSHIP TRAINING INCLUDES:

• Social media use in a business setting.
• Writing blog posts and optimizing content for SEO.
• Building photography, videography and graphic skills.
• Marketing and public relations experience in a non-profit setting

TO APPLY:

Candidates are asked to submit the following to [email protected]:

• Resume
• a writing sample (preferably a blog post, news article or social media post)
• An informal cover letter detailing your interest in the specific internship and how you hope this experience will help you reach your educational and career goals. Please also let us know if you plan to pursue this internship for credit and list your scheduling availability (start/end dates, days/times available)
• Optional: links to social media account/s
• In addition, we ask candidates to have at least one recommendation on LinkedIn

DEADLINES FOR APPLICATIONS:

Spring Semester/December 15th
Summer/March 15th