Pay Range:
$15/hr
Exempt/Non-exempt: Non-Exempt
Position Type: Full Time,, weekend hours required
Location: Richmond, VA

Job Description

The Facilities Assistant supports multiple departments to ensure an extraordinary guest experience during fluctuating visitation, seasonal work needs, rental event preparations and special event support and execution. This position assists in day-to-day functions throughout the Garden campus, including custodial cleaning duties, preparation, and coordination for private and public events and exhibits under the supervision of the Director of Operations. Visitation, event schedules, seasonal needs, and priority tasks will determine assignments and hours divided among these support departments.

Responsibilities and Requirements

• Assist in maintaining the highest aesthetic standard for the Garden by cleaning and sanitizing Garden facilities and grounds.
• Collect and remove litter, trash, and recycling from facilities and grounds.
• Clean and disinfect restroom facilities, public spaces, and staff work areas.
• Dust and clean furniture, windows, and other surfaces.
• Performs deep cleaning tasks, such as carpet and floor cleaning, window washing, or scrubbing hard-to-reach areas.
• Maintain cleaning and consumable supplies in facilities, working areas, storage areas, and equipment.
• Report any issues, safety hazards, or areas in need of major repairs or attention to management.
• Assist in setting up and cleaning for events, meetings, or special functions, including set-up and breakdown of tents, tables, chairs, etc., for all ongoing events.
• Move and transport supplies and delivery items between campus facilities
• Install and disassemble garden exhibits, including: Light installation, display setup, construction for securing displays, running extension cords, etc.
• Provide information and directions to visitors and guests of the Garden or appropriately direct them to the Robins Visitors Center for assistance
• General repair and maintenance of all structures, vehicles, equipment, and utilities
• Maintain accurate maintenance records
• Assist with special construction and maintenance projects
• Use departmental communication tools effectively and correctly, including set-up sheets, scheduling task lists, clock-in computers, and radios
• Respond to requests of all departments/staff members for Operations assistance, as directed by the supervisor.
• Other job-related duties as assigned.

General Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multitask in a fast-paced environment with attention to detail.
• Able to move from task to task and remain flexible to changing assignments as needed.
• Required to have a flexible work schedule and willing and able to work weekends and evenings as required by the dynamic special event schedule.
• Acts as a contact person in case of emergencies and reports the situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to the supervisor in a timely manner with accurate details.

Skills and Abilities / Core Competencies

• Familiarity with the safe use of common hand tools.
• Ability to use common digital and electronic communication systems.
• Ability to work collaboratively with diverse others in a team environment.
• Ability to read and interpret product labels, operating manuals, and equipment instructions.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending, stooping, climbing stairs, lifting, and transporting supplies by hand or by cart.
• Must be able and willing to walk the Garden grounds and move readily between buildings and outside areas.
• Must be able to lift 50 pounds repeatedly.
• Must be willing to work in all weather conditions based on the given assignment.
• Must be comfortable working using ladders, lifts, scaffolding, and similar equipment, observing all safety instructions and training provided.

Note: Duties described above, other duties, and physical demands have been identified as essential.

Education and Experience

• High school education or GED required
• Familiarity with standard commercial cleaning practices
• 1 year of prior experience working with the public in a hospitality setting is preferred
• Bilingual with a preference for conversational fluency in Spanish is helpful.

Please note: This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO. To discuss the specific needs of your group, please reach out to 804-359-4058.

Please submit a cover letter and resume to [email protected].

Pay: $17 - $24/hr
Exempt/Non-exempt: Non-Exempt
Position Type: Full Time with weekends and special events
Location: Richmond, VA

Job Description

Under the guidance of the Horticulture Section Leaders, Horticulturists implement the installation and care of the display gardens and horticultural collections, both outdoors and under glass. This position works collaboratively within a dynamic department responsible for creating and maintaining displays that uphold the highest aesthetic standards at the Lewis Ginter Botanical Garden and the Lewis Ginter Nature Reserve. Individuals in this position should have a keen interest in horticulture and gardening, a general understanding of horticultural principles, and the skills necessary to perform basic horticultural tasks.

Responsibilities

• Work daily to support and maintain a diverse planting of annuals, perennials, tropical, woody, and edible plants through pruning, grooming, weeding, mulching, watering, fertilizing, and scouting.
• Maintain various established demonstration-quality growing strategies, including in-ground plantings, raised beds, container gardening, various vertical-growing models, companion planting, etc., plus contribute new ideas and techniques.
• Diligently tend to plant health by applying organic, ecosystem-based, sustainable Integrated Pest Management (IPM) strategies, including biological, mechanical, and cultural Coordinate scouting and control treatments with the IPM Horticulturist.
• Partner with Marketing for the promotion of horticulture by supporting the development of blog posts, social media, etc.
• Interact with the public on an informal basis by answering questions, providing directions,
• Lead and supervise Assistant Horticulturists, Seasonal Gardeners, interns, volunteers, and corporate groups. Collaborate with the Manager of Volunteers.
• Safe and correct use of Garden tools and
  • Utilize shovels, trowels, fan rakes, grading rakes, spades, digging forks, pickaxes, brooms, hand shears, hand saws, loppers, pole pruners & pole saws, wheelbarrows, fertilizer spreaders, garden carts, ladders, and other hand tools to complete assigned tasks.
  • Operate push mowers, weed-whackers, backpack blowers, push blowers, garden ATVs, tractors, pickup trucks, and other power equipment in accordance with LGBG safety protocols and regulatory standards (training will be provided).
• Work collaboratively with a dynamic team to achieve horticultural standards of
  • Participate in weekly group maintenance tasks such as blowing walkways, filling gas cans, and caring for tools and equipment.
  • Participate in group projects and meetings with other horticulture staff and in cross- departmental projects.
• Support plant records work to advance our botanical
• Work a flexible work schedule; must be available to weekends; must be available to assist with evening coverage during special events; required to work nights during Dominion Energy GardenFest of Lights
• Perform other duties as assigned by the Horticulture Section Leaders or their designee.

Skills and Abilities

• Knowledge of and experience with edible landscapes and/or agricultural crop maintenance practices and plant care appropriate to the region.
• Strong work ethic, keen interest in sustainable agriculture and organic food production, and enthusiasm for physical work outdoors.
• A demonstrated understanding of the horticultural practices and procedures required for soil preparation, planting & transplanting, mulching, watering, weeding, fertilizing, pruning, propagating, mowing, raking, sweeping & blowing, and tree & brush cutting.
• The ability to use shovels, trowels, fan rakes, grading rakes, spades, digging forks, pickaxes, brooms, hand shears, hand saws, loppers, pole pruners & pole saws, wheelbarrows, fertilizer spreaders, garden carts, ladders, and other hand tools effectively.
• The ability to operate push mowers, riding mowers, string trimmers, backpack blowers, push blowers, garden UTVs, pickup trucks, chainsaws, and other power equipment safely and
• The ability to follow written and verbal
• Must be available to work evenings, weekends, and occasional holidays, ensuring coverage for Horticulture and for special events at the Garden, including GardenFest, outside the traditional work week/day.

Physical Demands / Working Conditions

• The physical strength, dexterity, and coordination are sufficient to perform the above
• Must be able to bend, squat, kneel, stand, and walk for extended periods of
• Must be able to work out-of-doors in Central Virginia seasonal
• Must be able to lift 50 pounds

Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• A degree in Horticulture, Botany, Plant Science, or a related
• Three years of experience working in public gardens, parks or
• Virginia Pesticide Applicator’s License (or the ability to obtain one within six months of hire).
• Possession of a valid driver's
• Other combinations of education/experience appropriate to the job will be
• Proficiency in conversational Spanish

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies, and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and
• Must perform other duties as assigned by supervisor.

Note:  This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO, to discuss the specific needs of your group, please reach out to 804-359-4058.

To apply, please send a cover letter and resume to [email protected].

Salary Range:
$39,000 – $45,000
Exempt/Non-exempt: Exempt
Position Type: Full Time
Location: Richmond, VA

Job Description

Under the supervision of the Facility Sales and Events Director, the Facility Sales and Events (FES) Manager is a working supervisory position providing support of the Garden’s rental programs, and planning logistics, set-ups, and support staff scheduled throughout the year.

This position necessitates an individual dedicated to customer service who thrives on collaboration in a forward-facing, on-site hands-on, environment with rental clients and Garden teams from inquiry to event execution. The Facility Sales and Events Manager works with Garden leadership to balance mission priorities, with revenue generation utilizing the shared resources of our Garden. This position works collaboratively and cooperatively with all departments and the Garden’s exclusive caterer, to ensure the highest quality of  event planning and execution resulting in an exceptional  experience for all.  This position exemplifies our core value of hospitality to guests and staff to ensure the inclusivity of our Garden.

Responsibilities

Event Management and Rental Coordination Duties:

• Lead execution of all events, including setup, service, and breakdown
• Manage event timelines and ensure all elements (catering, AV, décor) are in place
• Provide on-site leadership during events, resolving issues as they arise
• Ensure exceptional hospitality and guest satisfaction throughout event
• Oversee post-event breakdown and restoration of the venue
• Perform duties with an eye to the horticultural and educational mission of the Garden, and to preserving the beauty of the displays.

Staff Leadership and Development

• Oversees the supervision of personnel, which includes recruitment, work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Coordinates with catering and building service personnel for food and beverage requirements, delivery and set-up of events, staffing, etc.
• Foster a positive, team-oriented, service-driven culture; ensures the Garden’s hospitality and operational standards are met.

Sales & Client Engagement:

• Collaborates with the Director to market and sell the Garden’s hospitality services to potential clients; meeting with clients to inform of all services provided, and to establish catering requirements for events.
• Prepares action plans and schedules to identify specific targets and to project number of contacts to be made; follows up on new leads and referrals resulting from field activity.
• Builds and maintains strong relationships with clients, including regular communication and meetings
• Responds to inquiries and researches and resolves problems related to transactions; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.

Administrative Duties

• Uses databases and POS systems to develop and implement efficient processes to complete all departmental tasks and duties.
• Assists with development and implementation of all Facility Rental programs, pricing structures, agreements, and terms and conditions, periodically reviewing to ensure they reflect the strategies and goals of the departmen
• Works collaboratively with the Marketing Department for promotion of events and rental programs on the Gardens website and social media platfo
• Prepares rental contracts, collects deposits and fees in accordance with required timelines.
• Assists in developing operating goals and objectives; implements and administers methods and procedures to enhance operations
• Perform other duties as assigned.

Each Employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving all individuals and families in accordance with the organization’s strategic plan and directives of inclusion, diversity, equity and accessibilit
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to security of their property, ensuring that all concerns are promptly repo
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulati
• Must perform other duties as assigned by supervisor

Skills and Abilities

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Knowledge of planning and scheduling techniques
• Ability to communicate effectively, both orally and in writing
• Knowledge of customer service standards and procedures
• Ability to supervise and train employees, to include organizing, prioritizing and schedule work assignments.
• Skill using POS and event schedule and sales related technology systems.
• Skill in analyzing and resolving problems.
• Ability to analyze event requests and to assess catering products and equipment needs.
• Employee development and performance management skills.
• Ability to identity and follow up sales leads and referrals.
• Ability to foster a cooperative work environment
• Ability to develop, plan and implement short-and long-range goals.
• Must be available to work a flexible schedule to include early morning and evening hours, including evening/weekend shifts, occasional holidays and special events like GardenFest, ensuring coverage for Horticulture outside the traditional work week/day

Physical Demands / Working Conditions

• Ability to lift 20-30 pounds intermittentl
• Must be able to walk quickly between all garden venues regularly.
• Ability to navigate the Gardens campus in most weather conditions.
• The position requires familiarity with all public areas of the 82-acre pro

Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• Associates degree in a hospitality related field required or commensurate experience, Bachelor’s degree preferred.
• Three years demonstrated successful understanding of event coordination and sales.
• One year of supervisory experience and proven ability to motivate team members.
• Experience working in a Windows environment, including demonstrated capacity to work with scheduling and event related databases, including calendars, ticketing systems, room diagraming (Social Tables, Total Party Planner, or related programs).

Please submit cover letter and resume to hr@lewisginter.org

Pay Range:
$17 – $24/hr
Exempt/Non-exempt: Exempt
Position Type: Full Time
Location: Richmond, VA

Job Description

Under the guidance of the Horticulture Section Leader, the Nursery Horticulturist leads the production, planning, and maintenance of the Anne Holt Massey Greenhouse and associated nursery spaces. This role combines hands-on horticulture, plant production, teamwork, and collaboration with community partners.

Nursery & Greenhouse Production and Plant Health

• Propagate, cultivate, and maintain a diverse range of herbaceous and woody plants using organic and conventional methods, including annuals, perennials, woody plants, orchids, aroids, palms, aquatics, and seasonal crops.
• Implement and innovate production techniques such as tissue culture, hanging baskets, topiaries, and specialty standards.
• Oversee daily nursery and greenhouse operations, including environmental management and back-of-house coordination.
• Monitor plant health, identify issues proactively, and apply sustainable Integrated Pest Management (IPM) strategies; coordinate scouting and treatments with the Arboriculture and IPM Manager.
• Operate, maintain, and troubleshoot nursery systems and equipment such as Dosatron units, Argus greenhouse controls, irrigation systems, and pesticide foggers.
• Coordinate annual plant orders between staff and outside vendors.
• Assist the Conservatory Horticulturist with conservatory bedding change-outs and routine conservatory tasks as needed.

Living Collections Documentation and Labeling

• Maintain accurate plant records in collaboration, adhering to Living Collection Policy and Collection Management Plan in all plant identification, recordkeeping, plant installation, and movement decisions.

Collaboration, Coordination, and Leadership

• Work with the Horticulture Section Leader on section-wide initiatives, project delegation, and team coordination.
• Supervise and mentor seasonal staff, interns, volunteers, and corporate work groups.
• Serve as a liaison among nursery stakeholders, including horticulture staff, Reynolds Community College programs and plant sales, volunteer plant sale teams, and partner organizations.
• Support mission-driven and revenue-generating plant production for plant sales, the gift shop, and donations to community partners.
• Partner with Marketing for the promotion of horticulture by supporting the development of blog posts, social media, etc.
• Interact with the public on an informal basis by answering questions, providing directions,

Facilities, Grounds, and Safety Operations

• Report, coordinate, and participate in repairs, preventative maintenance, and facility improvements in nursery and greenhouse environments.
• Organize, inventory, and restock nursery supplies and materials to support smooth daily operations.
• Use and maintain horticultural tools and equipment such as hand tools, mowers, blowers, tractors, and utility carts.
• Maintain exterior grounds and surrounding areas to ensure a clean, safe, and aesthetically maintained environment.
• Ensure safe access to buildings, walkways, and parking areas throughout the year, including performing snow and ice removal and seasonal weather response tasks.
• Coordinate with Facilities and Operations staff to schedule and complete equipment repairs, infrastructure needs, and operational improvements.
• Respond to weather events, emergencies, and unexpected conditions by supporting cleanup, hazard mitigation, and recovery work.
• Follow all safety protocols and maintain compliance with required training
• Perform other duties as assigned

Skills and Abilities

• Demonstrated knowledge of a wide range of plant diversity and their needs in a production setting
• Ability to plan crop sequences, manage production schedules, and design garden layouts.
• Proficiency in the safe and effective use of horticultural tools, nursery systems, and machinery.
• Ability to work outdoors and in greenhouse environments in all weather conditions.
• Strong interpersonal skills with experience supervising others and engaging with the public.
• Ability to follow written and verbal instructions and complete tasks independently or as part of a team.
• Must be available to work evenings, weekends, and occasional holidays, ensuring coverage for Horticulture and for special events at the Garden, including GardenFest, outside the traditional work week/day.

Physical Requirements

• The physical strength, dexterity, and coordination are sufficient to perform the above
• Ability to bend, squat, kneel, stand, and walk for extended periods.
• Must lift to 50 pounds repeatedly.
• Must be able to work outdoors in Central Virginia seasonal extremes.

Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education & Experience

• A degree in Horticulture, Botany, Plant Science, or a related field.
• Three years of experience working in public gardens, parks, arboreta, and nurseries
• Other combinations of education/experience appropriate to the job will be
• Prior training in greenhouse control systems
• Possession of a valid driver’s license.
• Virginia Pesticide Applicator’s License (or ability to obtain within 6 months).
• Conversational Spanish proficiency is a plus.

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies, and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Note:  This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO, to discuss the specific needs of your group, please reach out to 804-359-4058.

To apply, please send a cover letter and resume to [email protected].

Pay Range:
$17/hr
Exempt/Non-exempt: Non-Exempt
Position Type: Full Time, 37.5 Hours per week|
Weekend and evening hours required
Location: Richmond, VA

Job Description

The Guest Services Coordinator is a critical part of our forward-facing on-site welcoming committee for the Garden and leads staff and volunteers in customer service delivery and ticket sales. The role audits daily and event sales activity, performs cash management and basic accounting, and maintains sales and membership records.

The ideal candidate is customer service-oriented with experience leading a team and the ability to resolve customer concerns while working in a busy, public area. They will also be familiar with POS systems, like Tessitura, and maintain membership and sales databases to monitor attendance, financial, and sales information.

Responsibilities and Requirements

• Creates a welcoming atmosphere for visitors by delivering exceptional customer service and modeling the Garden’s value of hospitality for guests, staff, and volunteers.

• Coordinates and administers ticket sales and cash handling activities for day-to-day and special events; reconciles daily sales and deposits, and ensures adherence to established policies and procedures.
• Leads the daily operations of the front desk, admissions, and visitor information areas, including maintaining internal and external communications, messaging, and signage.
• Establishes and maintains work schedules for Guest Services staff and volunteers, ensures effective customer service delivery, supervises the activities of staff and volunteers when on site, and serves as lead trainer. Works at the front desk as needed.
• Resolves problems related to transactions and guests’ experience; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
• Maintains member and ticketing information through a POS/ticketing system.
• Provides detailed attendance, sales, and financial reports on a timely basis; maintains guest services records.
• Oversees the coordination of tours, special events, like GardenFest, and special ticketing, including communications, sales, scheduling, and greeting.
• Serves as the point of contact during emergencies, following policy and procedures to inform safety and emergency personnel.
• Performs associated administrative tasks, which may include special projects, correspondence, processing mail, and program-related activities.
• Perform other job-related duties as assigned.

Skills and Abilities

• Strong interpersonal skills, flexibility, and customer service orientation.
• Knowledge of cash management principles and/or procedures.
• Ability to communicate effectively, both orally and in writing.

• Ability to learn and operate the POS/ticketing database Tessitura and a Calendar database.
• Ability to efficiently and accurately use the membership database.
• Ability to multitask and manage detail-oriented transactions in a fast-paced, potentially noisy environment.
• Proven ability to remain calm and problem-solve in real time.
• Ability to work evenings, weekends, and occasional holidays, ensuring coverage for Horticulture and for special events at the Garden, including GardenFest, outside the traditional work week/day.
• Bilingual with a preference for conversational fluency in Spanish.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending and lifting.
• Must be able and willing to move periodically and quickly between departments as well as outside locations.
• Must be able to lift 20 pounds.
• Must be willing to work outside in all sorts of weather based on given assignment.
• Must be able to move around the Garden for orientation of Garden, exhibit and event locations in order to provide helpful instructions to guests, report to work locations.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• Associate's degree and 2 years of experience in the hospitality or retail field.
• 1 year of supervisory experience, preferred
• Prior cashier, money handling experience.
• Efficient and accurate database entry skills.

Employees of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving all individuals and families in accordance with the organizations strategic plan and directives of inclusion, diversity, equity and accessibility.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to security of their property, ensuring that all concerns are reported promp
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulation
• Must perform other duties as assigned by superviso

Note:  This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO, to discuss the specific needs of your group, please reach out to 804-359-4058.

Please submit cover letter and resume to [email protected]

 

Salary: $15.00 per hour

Job Description

The Facilities Assistant supports multiple departments to ensure an extraordinary guest experience during fluctuating visitation, seasonal work needs, rental event preparations and special event support and execution. This position assists in day-to-day functions throughout the Garden campus, including custodial cleaning duties, preparation, and coordination for private and public events and exhibits under the supervision of the Director of Operations. Visitation, event schedules, seasonal needs, and priority tasks will determine assignments and hours divided among these support departments.

Responsibilities and Requirements

• Assist in maintaining the highest aesthetic standard for the Garden by cleaning and
sanitizing Garden facilities and grounds.
• Collect and remove litter, trash, and recycling from facilities and grounds.
• Clean and disinfect restroom facilities, public spaces, and staff work areas.
• Dust and clean furniture, windows, and other surfaces.
• Performs deep cleaning tasks, such as carpet and floor cleaning, window washing, or
scrubbing hard-to-reach areas.
• Maintain cleaning and consumable supplies in facilities, working areas, storage areas, and equipment.
• Report any issues, safety hazards, or areas in need of major repairs or attention to
management.
• Assist in setting up and cleaning for events, meetings, or special functions, including set-up and breakdown of tents, tables, chairs, etc., for all ongoing events.
• Move and transport supplies and delivery items between campus facilities
• Install and disassemble garden exhibits, including: Light installation, display setup, construction for securing displays, running extension cords, etc.
• Provide information and directions to visitors and guests of the Garden or appropriately direct them to the Robins Visitors Center for assistance
• General repair and maintenance of all structures, vehicles, equipment, and utilities
• Maintain accurate maintenance records
• Assist with special construction and maintenance projects
• Use departmental communication tools effectively and correctly, including set-up sheets, scheduling task lists, clock-in computers, and radios
• Respond to requests of all departments/staff members for Operations assistance, as directed by the supervisor.
• Other job-related duties as assigned.

General Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multi-task in a fast-paced environment with attention to detail.
• Able to move from task to task and remain flexible to changing assignments as needed.
• Required to have a flexible work schedule and willing and able to work weekends and
evenings as required by dynamic special event schedule.
• Acts as a contact person in case of emergencies and reports situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.

Skills and Abilities / Core Competencies

• Familiarity with safe use of common hand tools.
• Ability to use common digital and electronic communication systems.
• Ability to work collaboratively with diverse others in a team environment.
• Ability to read and interpret product labels, operating manuals, and equipment instructions.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending, stooping, climbing stairs, lifting and transporting supplies by hand or by cart.
• Must be able and willing to walk the Garden grounds and move readily between buildings and outside areas.
• Must be able to lift 50 pounds repeatedly.
• Must be willing to work in all weather conditions based on given assignment.
• Must be comfortable working using ladders, lifts, scaffolding, and similar equipment
observing all safety instructions and training provided.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• High school education or GED required
• Familiarity with standard commercial cleaning practices
• 1 year prior experience working with the public in a hospitality setting preferred
• Bilingual with a preference for conversational fluency in Spanish helpful.

Please note: This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO. To discuss the specific needs of your group, please reach out to 804-359-4058.

To apply, please submit a cover letter and resume to  [email protected].

Salary: $15.00 per hour

Job Description

The Public Safety Specialist monitors and patrols the Garden campus, remaining visible to help deter security-related incidents and provide a welcoming presence for visitors and staff. Responsibilities include conducting routine patrols, responding to safety situations as needed, and furthering efforts to create a safe experience on the entire campus.

Responsibilities

• Provide shared safety services to project a security presence, including inspecting and providing incident response services, alarm calls, service calls, maintaining communication contact with appropriate personnel to report status or incidents, or to request additional assistance or response.
• Conduct regular and random surveillance patrols on foot and in motorized vehicles throughout the Garden campus, secures its facilities and perimeter to help deter unauthorized activity and identify potential concerns.
• Monitor visitor access and secure premises to prevent unauthorized entry, including opening and closing the Garden grounds and assigned areas during maintenance and emergencies.
• Prepare reports of observations, information, suspicious activities, and incidents.
• Assist and facilitate emergency response activities and first responders during any police, fire, or EMT activity.
• Manages and directs traffic, including load-in & load-out, service road access, and parking.
• Completes on-the-job training and relevant security training programs, including CPR/First Aid/AED, Fire Alarms, Fire extinguisher usage, water rescue, and Garden safety protocols.
• Cross-trains with other departments to support Garden needs.
• Other duties as assigned.

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by the supervisor.

Physical Demands / Working Conditions

• Must be able to move throughout the 82-acre Garden property, as needed.
• Work hours vary according to Garden programming and operating hours and include evenings, weekends, and holidays.
• Must be able to work outdoors in all weather conditions, including heat, cold, wind, and humidity.
• Must be comfortable working in immediate proximity to the public in a safe and friendly manner.
• Must be comfortable working solo on patrols/rounds/events.
• Lift and carry up to 30 lbs. on an occasional basis.

Note: Duties described above, other duties, and physical demands have been identified as essential.

Education and Experience

• A strong background in Public Safety or Security experience required.
• Other combinations of education/ experience appropriate to the job will be considered.

Please submit a cover letter and resume to  [email protected].

Pay: $16/hr
Exempt/Non-exempt: Non-Exempt
Position Type: Part-time (average 20-25 hours per week)
Location: Richmond, VA

Job Description

Butterfly Educators are responsible for facilitating an educational guest experience and executing daily operating procedures in the butterfly exhibit. They will engage guests using live plant material, educational props, and native or tropical butterflies. Butterfly Educators will cover topics such as life cycles, habitat, adaptations, and the importance of pollinators through formal and informal programs. They provide exceptional customer service for guests of all ages and abilities while ensuring exhibit rules and guidelines are followed. This position assists with volunteer communication, butterfly care and release, and daily operating procedures to maintain compliance with USDA containment policies

Responsibilities

• Presents informal programs, engages guests in one-on-one conversations, and connects guests with more information and resources.
• Warmly welcomes guests of all ages and abilities while reviewing and enforcing “butterfly etiquette” with school groups, camps, and general Garden guests.
• Staffs the entry/exit vestibules, as needed, to ensure compliance with USDA requirements.
• Assists with the care and safe handling of the pupae and adult butterflies, including record keeping for emergence data.
• Implements protocols and operating procedures to maintain a high level of sanitation in the exhibit and working spaces.
• Learns and follows protocols, regulations, and standards to ensure compliance with the USDA APHIS PPQ permit.
• Assists with communication with volunteers working in the exhibit and the entry/exit vestibule.
• Performs other duties as assigned.

Skills and Abilities

• Demonstrated knowledge of informal education, natural sciences, environmental science, museum studies, and/or the natural world.
• Communicates effectively with people of all ages, abilities, and backgrounds.
• Models positive and respectful interactions with plants, animals, and people.
• Comfortable with handling insects, including dispatching specimens that may emerge malformed or diseased.
• Reliable, responsible, and self-motivated with excellent time management skills.
• Well-organized and detail-oriented, able to work independently as well as in a team environment.
• Working knowledge of computers and basic Microsoft Office Suite skills.
• Able to work varied hours outside the traditional work week, including weekends, evenings, holidays and special events like GardenFest.
• Proficiency in conversational Spanish a plus.

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions

• Must be able to lift 50 pounds intermittently
• Must be able to work in temperature extremes, including high temperatures and high humidity.
• Must be able to bend, squat, kneel, stand and walk for extended periods of time

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• Student or graduate in education, environmental science, botany, biology, entomology, horticulture, museum studies, or a related field.
• Experience as an educator, preferably in informal learning environments.
• Experience with customer service, in either a paid or volunteer position, or in a context outside traditional employment.
• Demonstrated ability to build and sustain relationships with fellow staff and volunteers.
• Other combinations of education/experience appropriate to the job will be considered.

Note:  This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO, to discuss the specific needs of your group, please reach out to 804-359-4058.

Please submit a cover letter and resume to [email protected]

Pay: $15/hr
Exempt/Non-exempt: Non-Exempt
Position Type: Estimated 10-15 hours/week with opportunities for more based on events. Evening/Weekend hours required
Location: Richmond, VA

Job Description

Handles payment in exchange for admission fees and membership dues, event tickets, and classes. Responsible for all cash and credit card transactions; following established procedures for opening and closing assigned register.  Able to efficiently use Tessitura to perform ticket sales, register guests for classes, run reports, check the daily schedule of events, and look up events for guests needing information (date and location confirmation, etc.) Able to use Outlook and Microsoft Office products to check Admissions emails, respond via email to Garden staff on admissions-related matters if needed, and check the shared calendar for staffing schedule updates.

Able to efficiently and accurately use Tessitura to look up memberships and issue temporary membership cards, sell new memberships, and renew existing or lapsed memberships.  Able to recruit membership sales, recommend appropriate upgrades, and provide special membership services. Keeps working area organized, is ready to conduct business, and keeps area tidy for the following day’s shift. Provides departmental support as requested and needed to handle exceptionally busy processing seasons. Makes use of slow periods by performing administrative duties like assembling member packets, restocking Garden materials, and seasonal rack cards, etc.  Ensures visitor entry areas in the Visitors Center are ready for the day’s business, including turning on monitors, ensuring all signage is accurate, and verifying exterior door signage against the ActiveNet schedule of events each day.  Able to create and print new signage if needed to alert guests of time-sensitive issues like closings, limited access to certain areas of the Garden, safety alerts, special event information, etc.

Responsibilities:

• Provides excellent customer service to guests, visitors, members, volunteers, event, and program attendees coming through the Visitors Center.
• Acts as the “face of the Garden” by genuinely welcoming each visitor with knowledge of the Garden, helpfulness, empathy, and eagerness to be of service.
• Stays informed of all Garden events, classes, and activities and is able to provide information to visitors regarding special events, Garden Shop hours, Café and Tea House hours and menus, by efficiently and quickly being able to use all available electronic and printed means, including ActiveNet and the Garden’s Website.
• Is proactive in assessing visitors’ needs quickly, i.e., assistance with directions, locating wheelchairs or strollers, offering additional assistance if the visitor appears in need of help.
• Answers the Garden’s main phone line and expedites calls to appropriate departments or staff members, as well as returns calls appropriately and in a timely fashion.
• Efficiently and correctly handles deliveries made to the Admissions desk.
• Is able to handle difficult situations with tact and respect, and reports issues to the supervisor in a timely manner with accurate details.
• Is readily able to identify a situation that requires the attention of a supervisor or Director.
• Acts as a contact person in case of emergencies and reports the situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Presents oneself with a professional and friendly attitude and appearance.
• Other duties as assigned by the supervisor.

Skills and Abilities:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to maintain focus on detail while managing multiple tasks in a fast-paced environment.
• Able to work independently and on a team while providing excellent customer service to admissions and membership needs
• Knowledge of basic cash management procedures.
• Knowledge of Tessitura or similar POS/ticketing software.
• Ability to operate a computerized cash register.
• Ability to resolve difficult or stressful customer service issues.
• Familiar with Nortel or other mainstream telephone platforms. Efficient and accurate data base entry skills.
• Must be available to work evenings, weekends, occasional holidays, and special events like GardenFest, ensuring coverage for Horticulture outside the traditional work week/day

Each Employee of Lewis Ginter:

• Must comply with provisions of the current Employee Handbook, all published personnel policies, and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by the supervisor.

Physical Demands / Working Conditions:

• Must be able to work for extended periods in one location, then move periodically and quickly between select points within the Robins Visitors Center adjacent to the Atrium, as well as the immediate outside locations.
• Must be able to lift 20 pounds.
• Periodically, must be able to move around the Garden to understand and so better explain it to Guests.

Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience:

• High School Graduate or equivalent
• Associate’s Degree preferred but not required

Please note: This position is represented by International Association of Machinists and Aerospace Workers, AFL-CIO. To discuss the specific needs of your group, please reach out to 804-359-4058.

To apply, please send a cover letter and resume to [email protected].

Pay Range:
$16/hr
Exempt/Non-exempt: Exempt
Position Type: Full Time Temporary
Location: Richmond, VA

Job Description

The HR Intern will support the Human Resources team across a wide range of projects and daily operations. This role is ideal for someone curious, organized, and eager to learn how HR functions inside a dynamic workplace. The intern will gain hands-on experience in HR communications, process documentation, recruiting, training design, and responding to employee and HR team inquiries. In addition, all interns at Lewis Ginter Botanical Garden take part in regular work-based learning reflection throughout the internship experience.

Responsibilities

• Assist in drafting, editing, and distributing internal HR communications, ensuring messages are clear, consistent, and aligned with organizational tone and goals.
• Help document HR processes, workflows, and standard operating procedures to support efficiency, clarity, and compliance.
• Participate in the recruitment process by posting job openings, screening resumes, coordinating interviews, and communicating with candidates.
• Contribute to the design and organization of training materials, onboarding resources, and employee development programs.
• Respond to routine HR questions from employees and assist HR team members with day-to-day tasks, ensuring timely and professional communication.
• Support various HR initiatives and special projects as assigned, offering research, coordination, and administrative support.

Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to quickly learn human resource information systems (HRIS) and similar computer applications.
• Able to work varied hours outside the traditional work week, including weekends, evenings, holidays, and special events like GardenFest.
• Proficiency in conversational Spanish a plus.

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Note: Duties described above, other duties, and physical demands have been identified as essential.

Education and Experience

• Undergraduate or graduate student in human resources, business, or a related field.
• Experience with customer service, in either a paid or volunteer position, or in a context outside traditional employment.
• Demonstrated ability to build and sustain relationships with fellow staff and volunteers.
• Other combinations of education/experience appropriate to the job will be considered.

Please submit a cover letter and resume to [email protected]