Full-Time Openings

Board Liason and Executive Associate, Administration Department

Job Description

As Board Liaison and Executive Associate, this position carries responsibility for all general correspondence with our Board of Directors (BOD), BOD Committees, Board of Associates (BOA) and Emeriti Advisory Council. The Liaison and Associate will provide leadership support for the planning, coordination and implementation of key donor, board and fundraising events for the organization.

Responsibilities

·       Board Engagement

o   Coordinate with the President/CEO for communication management with the Board of Directors, Board Committees and the Emeriti Advisory Council.

o   Execute all board and board committee meetings including the recording of minutes.

o   Collaborate in the planning, implementation and analysis of fundraising activities with staff and the Board Advancement Committee.

o   Recruit, train and supervise key volunteers and staff for special events.

·       Board of Associates Management

o   Provide guidance to and support for the Board of Associates as the responsible staff person including event planning, fundraising, and volunteerism.

o   Assist in the recruitment, retention and development of Board of Associates members.

o   Serve as the staff liaison for Board of Associates events; providing direction to event chairs and committees, and promotion of events through social media, Garden website, email and print.

·       Donor and Organizational Events

o   Collaborates with President and Director of Advancement in the planning and execution of all Advancement events.

o   Establishes, communicates and ensures the organizational aesthetic and quality standards for Garden special events.

o   Manages event inquiries and communication via email, social media, mail and phone.

o   Assists in stakeholder recognition including donor and volunteer appreciation.

·       Executive Support

o   Assists Garden leadership in scheduling, communications and administrative responsibilities.

o   Supports Garden staff and boards with other projects and events as requested.

Additional Duties

·       Maintain professional privacy and confidentiality.

·       Actively participates in staff training and department meetings.

·       Stays current with regional museum peers with similar roles.

·       Weekend, evening and holiday hours as needed.

Skills and Abilities

·       Excellent written and verbal communication skills, including public speaking and group facilitation.

·       Event planning experience with attention to guest service.

·       Expertise and passion for engaging with a diverse group of emerging professionals.

·       Well-organized and detail-oriented, able to work independently as well as in a team environment.

Education and Experience

Preferred: CMP, CSEP or event planning experience.

Required: Bachelor’s degree in Communications, Business Administration or related field.

Minimum of four (4) years of professional experience in fundraising or special events planning required, preferably in a nonprofit setting.

To apply, please see the full Board Liason and Executive Associate job description (PDF) and submit a cover letter and resume to [email protected]. 

Library and Archives Manager

Job Description

As a core member of the Education and Exhibitions team, the Library and Archives Manager is responsible for creating an inspiring, welcoming, experiential space designed to engage and educate guests. They will supervise and oversee the daily operation of the Lora M. Robins Library, institutional archives, herbarium, and art/artifact collections of the Garden. The Library and Archives Manager maintains the non-living collection catalog and other databases, and staffs the Horticulture HelpLine.

Responsibilities

• Foster relationships across departments, as well as with external organizations and individuals, to implement innovative programming, outreach services, and exhibits
  • Create botanical and horticultural exhibits and displays that relate to Library collections
  • Invite, welcome, and celebrate individuals from diverse communities through innovative programming and creative use of space
• Provide reference services to Library and archives users
  • Prepare bibliographies, research guides, and reading lists
  • Manage the Horticulture HelpLine
• Train, manage, and schedule a team of 30+ Library volunteers who provide reference and circulation services to all Library visitors, with customer service a priority
  • Develop and maintain procedural manuals for volunteers and the Librarian’s handbook
• Maintain book and non-book collections, including digital assets and cultural objects
  • Responsible for ensuring the optimal functioning of the integrated automation system; ensures appropriate preservation of essential data and records
  • Evaluate the collections for acquisition, replacements, and de-accessions

o   Administer the selection of materials to be added to the library collection, including books, periodicals, A-V, and special collections (rare books, art objects, etc.) following guidelines set forth in the Garden’s Non-Living Collections Policy

• • Responsible for all aspects of processing archival, manuscript, and photography collections, setting up processing priorities, procedures and guidelines, creating finding aids, and preparing catalog records
  • Oversee the inventory, control, preservation, and conservation of heritage and cultural objects collections
  • Responsible for digital asset management, overseeing the operational control, and organization of image collection assets
  • Manage the receipt and disposition of gift materials
  • Prepare reports, records, and statistics
• Manage the herbarium, archives, and Library spaces
  • Maintain Library facilities to support multiple roles: research, education, meeting, events, and exhibits
  • In collaboration with PR & Marketing team, maintain Library webpage  and use social media platforms to promote the Library and its collections
• Establish and implement the strategic direction for Library operations to align with the Garden’s strategic plan, mission, and values

Additional Duties

• Assists with Library and archives budget expenses and coordinates with Director of Education and Exhibitions
• Actively participates in staff training and department meetings
• Stays current with community activities and relevant collections of local cultural institutions
• Represents the Garden in the Council on Botanical and Horticultural Libraries national association
• Occasional weekend, evening and holiday hours, as needed

Skills and Abilities

• Excellent written and verbal communication skills, including public speaking and group facilitation
• Personable, diplomatic, and solution-oriented
• Energetic, self-motivated, creative, and innovative
• Well-organized and detail-oriented, able to work independently as well as in a team environment
• Technical proficiency with computers, databases, Microsoft software programs, and social media platforms

To apply, please see the full Library and Archives Manager job description (PDF) and submit a cover letter and resume to [email protected]. 

Human Resources Manager

Job Description

As a leader in the Human Resources Department, the Human Resources Manager will advance the Garden’s culture of leadership while providing an employee-oriented atmosphere prioritizing quality performance, professional advancement, diversity, equity and inclusion. The Manager will develop and manage talent recruitment and retention as well as evolve organizational personnel policies for compliance and in alignment with the mission, vision and values.

Responsibilities

·       Talent Recruitment and Retention

• Develops and implements organizational strategy for inclusive hiring of diverse staff to ensure we reflect the community we serve
• Works collaboratively with garden leadership to anticipate current and future talent needs relevant to strategic and master plans
• Leads strategy for succession planning of talent

·       Manages new staff onboarding, orientation to welcome, educate and celebrate new team members.

·       Facilitates team offboarding

• Coordinates training and organization-wide learning sessions
• Oversees workforce development strategy and supervisor coaching for employee relations ensuring a culture of leadership at all levels
• Advises teams on HR best practices, training resources, conflict resolution, supervisory coaching and solution-based problem solving
• Provides leadership when sensitive issues arise and gives guidance on delicate circumstances.

·       Directs the garden’s performance appraisal process including communication, training, goal-setting and merit review based on core values and the strategic plan.

·       Administers bi-weekly payroll submissions, processing for accuracy, deductions, levies and garnishments, accruals, changes and reporting.

·       Leads employee benefit administration programs, review, reporting, and compliance.

·       Evaluate, evolve and communicate employee and volunteer handbooks to ensure clear policies and policy awareness.

·       Assure State and Federal legal compliances with highest industry standards and meet Federal and State reporting requirements with audits.

·       Maintain personnel records and perform necessary administrative duties.

·       Compliance reporting of all incidents and injuries.

·       Stay apprised of current trends in HR field including current legislation and development

• Conduct periodic wage and salary review against industry peers
• Analyze trends in compensation and benefits and make recommendations for improvement.
• Ensure the fair and equitable administration of policies.

Additional Duties

·       Maintain professional privacy and confidentiality

·       Actively participates in staff training and department meetings.

·       Stay current with other regional non-profit HR Managers

·       Weekend, evening and holiday hours as needed.

Skills and Abilities

·       Excellent written and verbal communication skills, including public speaking and group facilitation.

·       Excellent interpersonal, negotiation, and conflict resolution skills.

·       Expertise and experience with employment laws and regulations.

·       Well-organized and detail-oriented, able to work independently as well as in a team environment.

·       Technical proficiency with computers, databases, Microsoft software programs, HRIS and payroll software.

To apply, please see the full Human Resources Manager Job description (PDF) and submit a cover letter and resume to [email protected].

Part-Time & Seasonal Openings & Internships

Garden Shop Floor Leader (Part-Time)

Job Description

The Garden Shop is 5,000 square feet of retail space and generates revenue from the sale of books, unique gifts, pots, statuary, jewelry, clothing and holiday ornaments.  Proceeds from Garden Shop directly support the Garden’s mission as being a primary resource for learning about the botanical world.

This position demonstrates our core value of hospitality by ensuring that customer service is first and foremost. We achieve this by providing a welcoming and helpful experience to all guests and demonstrating a positive and supportive environment for staff and volunteers.

Responsibilities and Requirements

·       Delivers excellent customer service

o   Ensures welcoming environment for all guests, visitors and volunteers in the Shop.

·       Provides floor leadership and cashier assistance.

o   Responsible for opening and closing store using established procedures including creating daily deposit.

o   Responsible for all monetary transactions according to established procedures.

o   Interact with daily shop volunteers and assign tasking as needed.

·       Maintains stock and inventory.

o   Efficiently processes new product arrivals.

o   Retrieves merchandise from designated storage areas as needed.

o   Restocks bags, boxes, tissue and basic supplies at all register areas.

·       Ensures the visual aesthetic standard of the shop.

o   Keeps register areas organized and tidy.

o   Ensures a well-stocked and neat sales floor.

o   Utilizes slower time to fill in product, straighten and tidy merchandise, creating new product displays and maintaining an attractive shop appearance.

·       Required to have flexible work schedule.

o   Must be available at least 1 weekend day every week.

o   Able to adjust schedule as appropriate to support busy seasonal traffic.

o   Some nights required during special events.

o   Required to work nights during Dominion Energy GardenFest of Lights.

o   Required to work 12-21.5 hours per week.

Skills and Abilities

·       Excellent customer service and communication skills.

·       Fluent in conversational Spanish.

·       Comfortable working face to face with guests.

·       Presents oneself with a professional, -yet friendly attitude and appearance.

·       Ability and experience to use and troubleshoot a POS system.

·       Ability to multi-task in a fast-paced environment.

·       Ability to work in a supervised and unsupervised environment.

·       Works well in a diverse team.

·       Works well under pressure while multi-tasking.

·       Able to problem-solve quickly and report issues to manager immediately and with accurate details

To apply, please see the full Garden Shop Floor Leader Job description (PDF) and submit a cover letter and resume to [email protected]. 

Visitors Center Associate (Part-time/Seasonal)

Job Description

The Robins Visitors Center is the gateway to the Garden and our formal entry point for our members, guests, visitors, volunteers and vendors. Our Admissions team members work in the Atrium of the Visitors Center and directly support the Garden’s mission by exemplifying our core value of hospitality. Excellent customer service is first and foremost and achieved by genuinely welcoming each visitor with knowledge of the Garden, helpfulness, empathy and eagerness to be of service.

Responsibilities and Requirements

• Delivers excellent customer service.
  • Ensures a welcoming environment to all guests, visitors, members, volunteers, event and program attendees coming through the Visitors Center.
  • Promotes and sells and renews memberships, appropriately recommends upgrades and provides special membership services.
  • Proactively assesses visitor’s needs, ie: offering assistance or directions, locating wheelchairs or strollers, offering assistance if visitor appears in need of help.
  • Answers the Garden’s main phone line, expedites calls to appropriate departments or staff members, and appropriately returns calls in a timely fashion.
  • Acts as a contact person in case of emergencies and reports situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
  • Handles difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.
  • Identifies a situation that requires the attention of a supervisor or Director.
• Stays informed of all Garden events, classes and activities and is able to provide information to visitors regarding special events, Garden Shop, Café and Tea House hours and menus.
  • Uses all available resources (Website/ActiveNet) to ensure information provided to our guests is up to date and relayed correctly.
  • Ensures messaging on monitors, and all interior and exterior signage is accurate with each day’s events.
  • Keeps working area organized, is ready to conduct business and keeps area tidy for following day’s shift.
  • Efficiently and correctly handles deliveries made to the Admissions desk.
  • Able to create and print new signage as needed to alert guests of time-sensitive issues (closings, limited access, safety alerts, special event information, etc.).
• Responsible for all cash and credit card transactions.
  • Follows established procedures for opening and closing assigned register.
  • Handles payment in exchange for admission fees and membership dues, event tickets and classes.
  • Performs ticket sales, register guests for classes, run reports, check daily schedule of events, look up events for guests needing information (date and location confirmation, etc.).
• Provides departmental support to handle exceptionally busy processing seasons.
  • Makes use of slow periods by performing administrative duties like assembling member packets, restocking Garden materials and seasonal rack cards, etc.
  • Takes direction from supervisor in a positive and constructive manner.
  • Is proactive and provides suggestions and ideas on streamlining procedures.
• Required to have a flexible work schedule.
  • Willing and able to work weekends and as needed in evenings for special events.
  • Presents oneself with a professional and friendly attitude and appearance.

Skills and Abilities

• Possesses excellent communication skills.
• Bilingual with a preference for conversational fluency in Spanish.
• Proficiency or ability to quickly learn POS/ticketing database.
• Ability to efficiently and accurately use membership database.
• Efficient use and navigation of Calendar database.
• Ability to efficiently navigate the Garden’s website.
• Detail-oriented and able to multi-task in a fast-paced potentially noisy environment.
• Proven ability to problem solve in real-time.
• Able to work independently while providing excellent customer service to admissions and membership needs.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, then move periodically and quickly between select points within the Robins Visitors Center adjacent to the Atrium as well as the immediate outside locations.
• Must be able to lift 20 pounds.
• Periodically, must be able to move around the Garden for orientation of Garden, exhibit and event locations in order to provide helpful instructions to guests.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• 2 years post high education preferred.
• 2 – 4 years prior experience working with the public in the hospitality field required.
• Proficient in Outlook and Microsoft Office Products.
• Prior cashier, money handling experience.
• Experience using mainstream telephone platforms.
• Efficient and accurate database entry skills.

Please submit a cover letter and resume to [email protected]

To apply, please see the full Visitor Center Associate (Part-time/Seasonal) Job description (PDF) and submit a cover letter and resume to [email protected]

Public Relations & Marketing Intern (Social Media)

The PR department strives to build the Lewis Ginter Botanical brand through all communication and concentrates efforts on publicity or “free” exposure for the Garden.  By supporting all areas of the Garden, public relations and marketing work to entice people to visit and to engage them in a relationship with the Garden.

Lewis Ginter Botanical Garden connects people through plants to improve communities.

General job duties of Public Relations Interns:

• Work with the director of public relations and public relations coordinator to help meet the needs of reporters and photographers.
• Help update calendar events on the Garden’s website
• Post Garden info to websites such as tourism sites and media calendars
• Research and write basic news releases
• Take and upload digital photos of the Garden
• Assist with events as needed
• Provide general office and project support for the PR & Marketing Dept.
• Assist in supporting the Garden’s social media efforts as needed, including filming and edit movies.
• Write blog posts and tell stories for the Garden’s blog.

Qualifications:

• Strong writing & communication skills
• Ability to work on computers and use a digital camera
• Some simple graphic design skills and the ability to use or to learn PhotoShop & WordPress
• Should be prepared to work in a business environment
• Ability to meet deadlines
• Should be able to work alone and as part of a team
• Should be able to multitask
• Experience using Flickr, YouTube, Twitter, Facebook, LinkedIn, Tumblr, Instagram, Pinterest, Google+, blogging is helpful

Internship training includes:

• Social media training & using social media to connect with the community & to pitch stories
• Press release formats and AP style
• How to write to encourage news coverage and create public interest

This internship is offered year-round. Hours are flexible but require a minimum of 150 hours per semester and 10-15 hours per week. We also welcome interns and volunteers who are not students. This is an unpaid internship. As an intern, you will be eligible to earn volunteer benefits.

To apply please send the following to Ms. Jonah Holland, Digital Content Manager at [email protected].

• Resume
• 2 writing samples
• An informal cover letter (can be an email) detailing your interest in the specific internship and how you hope this experience will help you reach your educational and career goals. Please also let us know if you plan to pursue this internship for credit and list your scheduling availability (start/end dates, days/times available).
• 2 recommendations (via LinkedIn is strongly preferred, otherwise, a letter of recommendation will do)

Deadlines for applications:

Fall Semester/August 25
Spring Semester/November 30
Summer/March 15

Graphics and Visual Media Intern 

The PR & Marketing department strives to build the Lewis Ginter Botanical brand through all communication and concentrates efforts on publicity or “free” exposure for the Garden. By supporting all areas of the Garden, public relations, marketing and graphic design work to entice people to visit and to engage them in a relationship with the Garden. 

Lewis Ginter Botanical Garden connects people through plants to improve communities.

General Job Duties:

• Work with the Visual Media Specialist to produce print and digital materials
• Preserve the Garden’s brand 
• Assist in digital file organization
• Share images with media contacts 
• Take photos and videos of the Garden 
• Provide general office and project support for the PR & Marketing Department 
• Support the Garden’s social media through content creation and visual media 
• The Graphics and Visual Media Intern will be responsible for one large project throughout the duration of the internship
  

Qualifications:

• Experience with Adobe Creative Cloud 
• Ability to work on computers 
• Ability to keep files organized 
• Should be able to work alone and as part of a team 
• Should be prepared to work in a business environment 
• Ability to meet deadlines 
• Should be able to multitask 

Internship Training Includes:

• Adhering to and creatively supporting a brand, in-house design work 
• Consistent design critique 

This internship is offered year-round. Hours are flexible but require a minimum of 150 hours per semester and 10-15 hours per week. We also welcome interns and volunteers who are not students. This is an unpaid internship. As an intern, you will be eligible to earn volunteer benefits.

To apply please send the following to Ms. Claudine Reyes, Visual Media Specialist at [email protected]

• Resume
• Portfolio 
• An informal cover letter (can be an email) detailing your interest in the specific internship and how you hope this experience will help you reach your educational and career goals. Please also let us know if you plan to pursue this internship for credit and list your scheduling availability (start/end dates, days/times available).   
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