Salary: $17.00 - $18.00 per hour

Job Description

The Facility Events office coordinates over 300 events a year at the Garden in 12 different venues and gardens, which includes corporate, nonprofit, wedding and private events. Proceeds from facility rentals directly support the Garden’s mission as being a primary resource for learning about the botanical world. This position demonstrates our core value of hospitality by ensuring that customer service is first and forem0st. We achieve this by providing a welcoming and helpful experience to all guests, and demonstrating a positive and supportive environment for staff and volunteers.

Responsibilities:

Sales & Client Engagement:

• Collaborates with supervisor in marketing efforts to targeting repeat, new and unrealized rental clients and ensures rental program materials are stocked in designated key areas (RVC/KEC) to maximize rental opportunities.
• Thoroughly understands and can clearly communicate rental programs, fee structures, and terms and conditions, to potential clients.
• Supports the coordination of all details of corporate, non-profit, wedding and private rental events from inquiry to execution.
• Keeps calendar database updated of all Garden activity and rental events and ensures departments have details needed to effectively manage schedules and execute set ups, including, accurate headcounts, event timelines, vendor details, etc.
• Provides facility tours for scheduled appointments and drop-ins, and AV checks for booked events as needed.
• Addresses and resolves rental guest needs and concerns in a cheerful and professional manner, keeping supervisor informed of any concerns that may negatively affect goals of department or Garden.

Finance and Accounting:

• Prepares rental contracts, collects deposits and fees in accordance with required timelines.
• Processes payments for all security deposits and rental, equipment and service fees and refunds as appropriate, including being able to fairly assess fees for damages when needed.
• Assists in departmental growth strategies that encourages increased rental revenue while simultaneously ensuring facilities remain a resource for all departments.

Event Management:

• Works collaboratively with other departments and our exclusive caterer for all event needs and is able to resolve issues in a professional and cooperative manner.
• Provides on-site coordination of rental events, including creating and posting temporary signage, coordination of guest arrivals and routing, AV assistance and serves as POC during event or through Facility Event Staff Assistant resources.
• Ensures expeditious response to phone and email inquiries before, during and after events.
• Ensures rental spaces are functional and in readied condition using set up diagrams, and using the Gardens maintenance/operations ticketing system.

General Responsibilities

• Able to work a flexible schedule to include early morning and late evening hours, including covering evening and weekend events.
• Serves as an advocate for all guests, with direct responsibility for rental event clients and guests.
• Responds to guest feedback, keeping supervisors informed of desired results, and working towards established goals within budgetary and mission-driven constraints.
• Willingly and cheerfully integrates the efforts of all departments and is able to nurture positive relationships that exemplify the Gardens core values of hospitality and integrity.
• Perform duties with an eye to the horticultural and educational mission of the Garden, and to preserving the beauty of the displays.
• Perform other duties as assigned.

Skills and Abilities

• Is a highly organized, proactive, goal oriented, intuitive and empathetic individual who enjoys working with people, and is flexible and adaptable to ever-changing requirements of our guests.
• Excellent written and verbal communication skills, attention to detail, self-motivated and disciplined.
• An enthusiastic spirit who is energetic, quick-thinking, cheerful and courteous, who is able to engage readily and promptly with guests, members and staff.
• Has the ability to communicate clearly, effectively and comfortably in written and spoken word with guests, clients, volunteers and vendors.
• Is a positive and motivating presence who embraces change and challenge.
• Has excellent customer service and communications skills.
• Knowledgeable about facility rental events, terms and conditions, especially key terms that may affect multiple events.
• Make recommendations for facility rental event logistics, and improvements as needed.

Physical Demands / Working Conditions

• Ability to lift 20-30 pounds intermittently.
• Ability to work outdoors in all seasonal extremes.
• Ability to work evenings and weekends.
• Ability to navigate the Gardens campus in most weather conditions.
• The position requires familiarity with all public areas of the 82-acre property.

Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• Associates or Bachelor’s Degree in the business, hospitality or related field.
• A minimum of one-year supervisory experience of events/hospitality staff desired.
• Demonstrated ability with Microsoft Office Suite and experience with AllSeated, Tessitura or other comparable databases.
• Other combinations of education/experience appropriate to the job will be considered.

Each Employee of Lewis Ginter

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

To apply, please send resume and cover letter to [email protected]

Salary: $15.00 per hour

Job Description:

Handles payment in exchange for admission fees and membership dues, event tickets and classes. Responsible for all cash and credit card transactions; following established procedures for opening and closing assigned register.  Able to efficiently use Tessitura to perform ticket sales, register guests for classes, run reports, check daily schedule of events, look up events for guests needing information (date and location confirmation, etc.)

Able to use Outlook and Microsoft office products to check Admissions emails, respond via email to Garden staff on admissions related matters if needed and check shared calendar for staffing schedule updates.

Able to efficiently and accurately use Tessitura to look up memberships and issue temporary membership cards, sell new memberships and renew existing or lapsed memberships.  Able to recruit membership sales, appropriately recommend upgrades and provide special membership services. Keeps working area organized, is ready to conduct business and keeps area tidy for following day’s shift. Provides departmental support as requested and needed to handle exceptionally busy processing seasons. Makes use of slow periods by performing administrative duties like assembling member packets, restocking Garden materials and seasonal rack cards, etc.  Ensures areas of visitor entry in Visitors Center are ready for the day’s business to include turning monitors on, ensuring all signage is accurate, checking for accurate signage on exteriors doors as verified by ActiveNet schedule of events each day.  Able to create and print new signage if needed to alert guests of time sensitive issues like closings, limited access to certain areas of the Garden, safety alerts, special event information, etc.

Responsibilities:

• Provides excellent customer service to guests, visitors, members, volunteers, event and program attendees coming through the Visitors Center.
• Acts as the “face of the Garden” by genuinely welcoming each visitor with knowledge of the Garden, helpfulness, empathy and eagerness to be of service.
• Stays informed of all Garden events, classes and activities and is able to provide information to visitors regarding special events, Garden Shop hours, Café and Tea House hours and menus, by efficiently and quickly being able to use all available electronic and printed means including ActiveNet and the Garden’s Website.
• Is proactive in assessing visitor’s needs quickly, i.e.:  assistance with directions, locating wheelchairs or strollers, offering additional assistance if visitor appears in need of help.
• Answers the Garden’s main phone line and expedites calls to appropriate departments or staff members, as well as returns calls appropriately and in a timely fashion.
• Efficiently and correctly handles deliveries made to the Admissions desk.
• Is able to handle difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.
• Is readily able to identify a situation that requires the attention of a supervisor or Director.
• Acts as a contact person in case of emergencies and reports situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Presents oneself with a professional and friendly attitude and appearance.
• Other duties as assigned by supervisor.

 

Skills and Abilities:

• Willing and able to work weekends and evenings.
• Prior cashier, money handling experiences Prior experience working with the public Experience using MS Windows.
• Knowledge of Tessitura or similar POS/ticketing software.
• Familiar with Nortel or other mainstream telephone platforms Efficient and accurate data base entry skills.
• Detail oriented and is able to multi-task in a fast-paced potentially noisy environment.
• Proven ability to problem solves during real-time events.
• Ability to work in a supervised environment.
• Works well with others.
• Able to work independently while providing excellent customer service to admissions and membership needs.
• Takes direction from supervisor in a positive and constructive manner.
• Is proactive and provides suggestions and ideas on streamlining procedures.

Physical Demands / Working Conditions:

Must be able to work for extended periods in one location, then move periodically and quickly between select points within the Robins Visitors Center adjacent to the Atrium as well as the immediate outside locations.

Must be able to lift 20 pounds.

Periodically, must be able to move around the Garden to understand and so better explain it to

Guests.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience:

High School Graduate or equivalent

Associates Degree preferred but not required

Each Employee of Lewis Ginter:

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

To apply, please send a cover letter and resume to [email protected]

Salary: $15.00 per hour

Job Description

Public safety officers patrol their Garden and the designated surrounding area and provide emergency services and response to protect visitors and property from hazards such as crimes, fires, and natural disasters. Provide first aid and participate in emergency drills and demonstrations. Participate in Garden events providing parking assistance, Garden patrols, guest interface and Garden building security.

Responsibilities

• Secures premises and personnel by patrolling property.
• Completes reports by recording observations, information, occurrences, and surveillance activities.
• Securing specific areas during maintenance work and emergencies.
• Participates in following, testing, maintaining and updating training needs of: CPR/First Aid/AED, Fire Alarms and Garden Safety Protocol.
• Walks Garden Campus to ensure safety measures and compliance are appropriately executed.
• Sweeps Garden of all guests at closing time in a friendly and courteous manner.
• Secures Garden entry and exit gates for closure.
• Ensures all facilities are locked and alarms activated after end of business.
• Turns off campus lighting breakers as needed.
• Cross trains with guest facing departments to support Garden needs.
• Participates in Garden events with patrols, monitoring parking, load-in & load-out, service road access and parking.
• Manages traffic and directs vehicles to available parking areas & parking areas.

Each employee of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions

• Ability to carry up to 30 lbs.
• Must be able to move throughout the 82-acre Garden property, as needed.
• Must be able to work outdoors in all weather conditions including heat, cold, wind, and humidity.
• Must be comfortable working in immediate proximity to the public in a safe and friendly manner.
• Must be comfortable working solo on patrols / rounds / events.

Education and Experience

• A strong background in Public Safety or Security experience required.
• Other combinations of education/ experience appropriate to the job will be considered.

Please submit a cover letter and resume to  [email protected]

Salary: $15 per hour

Garden Overview

Mission

We connect people to plants by inspiring communities to explore and conserve nature.

Vision

We are a Virginia garden of international significance leading in horticultural and educational excellence. We cultivate experiences that enhance each person’s relationship with the natural world.

Values

Responsibility, Innovation, Integrity, Hospitality and Inspiration

Founded in 1984, Lewis Ginter Botanical Garden is a non-profit garden located in Richmond, Virginia’s Lakeside neighborhood. The Garden encompasses 82 acres, four lakes, 5,500 unique taxa of plants within 15 distinct outdoor gardens, 11 major buildings including a conservatory and greenhouse, plus an 80-acre branch site, the Lewis Ginter Nature Reserve. Annually, Lewis Ginter engages over 17,000 students in innovative and exciting education programs. This cadre of identified learners is just a fraction of the more than 400,000 annual visitors to the Garden. In recent years, the Garden has been honored with inclusion in several top ten lists for botanical gardens in North America.

Lewis Ginter Botanical Garden is an Equal Opportunity Employer. We do not discriminate on the grounds of race, color, religion, sex, age, disability or national origin in the hiring, retention, or promotion of employees. We support the diversity and inclusion policy adopted by The American Public Gardens Association: to create an equitable, diverse and inclusive culture where the contributions of all community members are valued, respected and appreciated.

Job Description

The Operations position supports multiple departments to ensure an extraordinary guest experience during fluctuating visitation, seasonal work needs, rental event preparations and special event support and execution. This position focuses on elevating the guest experience and exemplifies the Garden’s core value of hospitality.

Responsibilities and Requirements

This position is responsible for assisting in day-to-day functions throughout the Garden campus, preparation and coordination for private and public events and exhibits, as well as light custodial and housekeeping duties under the supervision of the Director of Operations. Visitation, event schedules, seasonal needs and priority tasks will determine assignments and hours divided among these support departments:

Operations:

• Provide excellent internal and external hospitality.
  • Set-up and breakdown of tents, tables, chairs, etc., for all ongoing Garden events, including rental events and in-house functions.
  • Responds to requests of all departments/staff members for Operations assistance, and as directed by supervisor.
  • Assist with all components of the operations of the Garden.

Maintenance:

• Assist with general repair and maintenance of all garden infrastructure.
  • Maintain facilities, vehicles, equipment, and utilities.
  • Help with special construction and maintenance projects.
• Installation and deinstallation of garden exhibits including: light installation, display set up, construction for securing displays, electrical testing, running extension cords, etc.

Housekeeping:

• Assist in maintaining the highest aesthetic standard for the Garden.
  • Collection and removal of litter from facilities and grounds daily.
  • Clean and maintain facilities and grounds daily including light housekeeping responsibilities.

Security and Public Safety:

• Responsible for security and physical integrity of the property to include grounds and facilities, during and after hours.
  • Ensure the securing and alarming of property.
  • Support the management of vehicular and pedestrian traffic, particularly during public and private events.
• Responsible for ensuring the safety and quality of the guest experience (visitors, guests and students).
  • Provide a visible staff presence throughout all public spaces among buildings and grounds.
  • Able to provide assistance and helpful instructions/directions to guests.
  • Supports safe and expeditious routing of guests.
  • Able to comfortably take first action steps in case of an emergency.

Required

• Good organizational, interpersonal, and communications skills.
• Ability to work nights and weekends.
• A self-motivated performer.
• Reliable mode of transportation.
• Familiarity with safe use of common hand tools.

Desirable

• Related work experience.
• Basic mechanical understanding and knowledge or ability to learn.
• Basic Microsoft Office product experience.

Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multi-task in a fast-paced environment.
• Able to move from task to task and remain flexible to changing assignments as needed.
• Works well in a diverse team and in a supervised and unsupervised environment.
• Required to have a flexible work schedule and willing and able to work weekends and as needed in evenings for special events.
• Acts as a contact person in case of emergencies and reports situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.
• Identifies a situation that requires the attention of a supervisor or leadership team member.

Skills and Abilities

• Detail oriented and able to multi-task in a fast-paced potentially noisy environment.
• Proven ability to problem solve in real time.
• Bilingual with a preference for conversational fluency in Spanish helpful.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending and lifting.
• Must be able and willing to move periodically and quickly between buildings and outside areas.
• Must be able to lift 40 pounds.
• Must be willing to work outside in all sorts of weather based on given assignment.
• Must be able to move around the Garden serving as a visible presence, to be familiar with exhibit and event locations in order to report to work locations.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• High school education or GED required
• 1-year prior experience working with the public in the hospitality field preferred
• Proficient in Outlook and Microsoft Office Products preferred
• Experience using mainstream telephone platforms

Employees of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions
• Must perform all duties in a manner consistent with a public garden serving all individuals and families in accordance with the organizations strategic plan and directives of inclusion, diversity, equity and accessibility
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to security of their property, ensuring that all concerns are reported promptly
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources
• Must ensure compliance with all applicable federal and state laws and regulation
• Must perform other duties as assigned by supervisor

Please submit cover letter and resume to [email protected].

Salary: $15 per hour 

Garden Overview

Mission
We connect people to plants by inspiring communities to explore and conserve nature.

Vision
We are a Virginia garden of international significance leading in horticultural and educational excellence. We cultivate experiences that enhance each person’s relationship with the natural world.

Values
Responsibility, Innovation, Integrity, Hospitality and Inspiration

Founded in 1984, Lewis Ginter Botanical Garden is a non-profit garden located in Richmond, Virginia’s Lakeside neighborhood. The Garden encompasses 82 acres, four lakes, 5,500 unique taxa of plants within 15 distinct outdoor gardens, 11 major buildings including a conservatory and greenhouse, plus an 80-acre branch site, the Lewis Ginter Nature Reserve. Annually, Lewis Ginter engages over 17,000 students in innovative and exciting
education programs. This cadre of identified learners is just a fraction of the more than 400,000 annual visitors to the Garden. In recent years, the Garden has been honored with inclusion in several top ten lists for botanical gardens in North America.

Lewis Ginter Botanical Garden is an Equal Opportunity Employer. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin in the hiring, retention, or promotion of employees. We support the diversity and inclusion policy adopted by The American Public Gardens Association: to create an equitable, diverse and inclusive culture where the contributions of all community members are valued, respected and appreciated.

Job Description
The Facility Events office coordinates over 300 events a year at the Garden in 12 different venues and gardens, which includes corporate/nonprofit clients as well as private events and weddings. Proceeds from facility rentals directly support the Garden’s mission as being a primary resource for learning about the botanical world. This position serves as a representative of the Garden to all event clients and guests for questions and coordination needs during events and demonstrates our core value of hospitality by ensuring that customer service is first and forem0st. We achieve this by providing a welcoming and helpful experience to all guests, and demonstrating a positive and supportive environment for staff, guests and volunteers.

Responsibilities

Day of Event 
• Posts temporary event signage based on booked events/venues.
• Inspects event venue(s) to ensure the physical event setup is complete and accurate and venue is ready for guests.
• Supports the Food and Beverage provider for event setups and needs.
• Works closely with client to ensure room or site setup is correct and assist with any AV setup.
• Supports operations and custodial teams with last minute adjustments or needs.
• Directs guests to appropriate parking areas and event entrances.
• Greets and checks-in guests and provide event and/or basic Garden information as needed.
• Assists late guests to venue and monitor venue for possible noise conflicts due to multiple events in the
Garden.

Additional Responsibilities for Wedding Events
• Directs vendors to appropriate venue(s) based on vendor information form(s) and in compliance with rental contract terms and conditions.
• Serves as liaison to bridal party or wedding planner upon arrival and during their set up, direct musicians as appropriate to ceremony or reception site location. Direct guests to appropriate parking areas and event entrances.
• Ensures other FESA’s are in place as needed, if needed.
• Monitors ceremony venue(s) for compliance with mandatory ceremony start time and rental term requiring
acoustical ceremony music.
• Direct guests from ceremony to reception venue and be accessible for guest questions.
• Monitor reception music at Bloemendaal House to ensure compliance with rental term related to reception music start time and Henrico County noise ordinance.

Skills and Abilities
• Excellent customer service and effective communications skills with people at all levels and in various settings via multiple communication tools.
• Comfortable working face to face with guests.
• Presents oneself with a professional, yet friendly attitude and appearance.
• Proven ability to work with others in a cooperative and collaborative manner.
• Ability to understand and differentiate priority of job responsibilities and customer requests.
• Ability to multi-task in a fast-paced environment.
• Works well under pressure, is able to problem solve quickly, and can respond to difficult situations and a kind and courteous manner.
• Knowledgeable about facility rental terms and conditions, especially key terms that may affect multiple
events.
• Willingly integrates work of department with the efforts of other departments (particularly guest/visitor
services, operations, and catering).
• Make recommendations for facility rental event logistics.
Physical Demands / Working Conditions
• Must be able to lift 20 pounds intermittently.
• Must be able to work outdoors in all seasonal extremes.
• Must be able to walk quickly between all garden venues.

Education and Experience
• 2 years post high school education preferred.
• 1-2 years customer service experience in food service or hospitality field.
• General understanding of event coordination.

Each Employee of Lewis Ginter
• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and
to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.
• Have proof of a COVID-19 vaccine.

To apply, please send a cover letter and resume to [email protected]

MARKETING INTERN 

The Marketing Department strives to build the Lewis Ginter Botanical brand and support the mission to connect people to plants by inspiring communities to explore and conserve nature. This is a paid internship; hours are flexible but require a minimum of 150 hours per semester and 10-15 hours per week.

RESPONSIBILITIES:

• Assist in supporting the Garden’s social media efforts. This involves monitoring (including some weekends) and creating content.
• Write for the Garden’s blog.
• Help make updates to the Garden’s website.
• Post Garden info to websites such as tourism sites and media calendars.
• Take and upload digital photos and video of the Garden.
• Assist with events as needed.
• Provide general office and project support for the Marketing Department.
• Work with the Chief Marketing Officer and Digital Content Strategist to help meet the needs of reporters and photographers.

QUALIFICATIONS:

• Experience using social media; experience using for a business or brand is a plus. (Facebook, Instagram, Twitter, LinkedIn, Pinterest and TikTok.)
• Strong writing and communication skills.
• Ability to work on computers and use a digital camera.
• Some simple graphic design skills and the ability to use or to learn Photoshop and WordPress.
• Should be prepared to work in a business environment, including meeting deadlines, working alone and as part of a team, and multitasking.

INTERNSHIP TRAINING INCLUDES:

• Social media use in a business setting.
• Writing blog posts and optimizing content for SEO.
• Building photography, videography and graphic skills.
• Marketing and public relations experience in a non-profit setting

TO APPLY:

Candidates are asked to submit the following to [email protected]:

• Resume
• a writing sample (preferably a blog post, news article or social media post)
• An informal cover letter detailing your interest in the specific internship and how you hope this experience will help you reach your educational and career goals. Please also let us know if you plan to pursue this internship for credit and list your scheduling availability (start/end dates, days/times available)
• Optional: links to social media account/s
• In addition, we ask candidates to have at least one recommendation on LinkedIn

DEADLINES FOR APPLICATIONS:

Spring Semester/December 15th
Summer/March 15th