Full-Time Openings

Guest Services Associate – Operations   

Job Description

The Guest Services Associate – Operations position supports multiple departments to ensure an extraordinary guest experience during fluctuating visitation, seasonal work needs, rental event preparations and special event support and execution. This position focuses on elevating the guest experience and exemplifies the Garden’s core value of hospitality.

Responsibilities and Requirements

This position is responsible for assisting in day-to-day functions throughout the Garden campus, preparation and coordination for private and public events and exhibits, as well as light custodial and housekeeping duties under the supervision of the Director of Facilities. Visitation, event schedules, seasonal needs and priority tasks will determine assignments and hours divided among these support departments:

Operations:

• Provide excellent internal and external hospitality.
  • Set-up and breakdown of tents, tables, chairs, etc., for all ongoing Garden events, including rental events and in-house functions.
  • Responds to requests of all departments/staff members for Operations assistance, and as directed by supervisor.
  • Assist with all components of the operations of the Garden.

Maintenance:

• Assist with general repair and maintenance of all garden infrastructure.
  • Maintain facilities, vehicles, equipment, and utilities.
  • Help with special construction and maintenance projects.
• Installation and de-installation of garden exhibits including: light installation, display set up, construction for securing displays, electrical testing, running extension cords, etc.

Housekeeping:

• Assist in maintaining the highest aesthetic standard for the Garden.
  • Collection and removal of litter from facilities and grounds daily.
  • Clean and maintain facilities and grounds daily including light housekeeping responsibilities.

Security and Public Safety:

• Responsible for security and physical integrity of the property to include grounds and facilities, during and after hours.
  • Ensure the securing and alarming of property.
  • Support the management of vehicular and pedestrian traffic, particularly during public and private events.
• Responsible for ensuring the safety and quality of the guest experience (visitors, guests and students).
  • Provide a visible staff presence throughout all public spaces among buildings and grounds.
  • Able to provide assistance and helpful instructions/directions to guests.
  • Supports safe and expeditious routing of guests.
  • Able to comfortably take first action steps in case of an emergency.

Required

• Good organizational, interpersonal, and communications skills.
• Ability to work nights and weekends.
• A self-motivated performer.
• Reliable mode of transportation.
• Familiarity with the safe use of common hand tools.

Desirable

• Related work experience.
• Basic mechanical understanding and knowledge or ability to learn.
• Basic Microsoft Office product experience.

Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multi-task in a fast-paced environment.
• Able to move from task to task and remain flexible to changing assignments as needed.
• Works well in a diverse team and in a supervised and unsupervised environment.
• Required to have a flexible work schedule and willing and able to work weekends and as needed in evenings for special events.
• Acts as a contact person in case of emergencies and reports situation to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.
• Identifies a situation that requires the attention of a supervisor or leadership team member.

Skills and Abilities

• Detail-oriented and able to multi-task in a fast-paced potentially noisy environment.
• Proven ability to problem solve in real-time.
• Bilingual with a preference for conversational fluency in Spanish is helpful.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending and lifting.
• Must be able and willing to move periodically and quickly between buildings and outside areas.
• Must be able to lift 40 pounds.
• Must be willing to work outside in all sorts of weather based on the given assignment.
• Must be able to move around the Garden serving as a visible presence, to be familiar with exhibit and event locations in order to report to work locations.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• High school education or GED required
• 1 year prior experience working with the public in the hospitality field preferred
• Proficient in Outlook and Microsoft Office Products preferred
• Experience using mainstream telephone platforms

Employees of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions
• Must perform all duties in a manner consistent with a public garden serving all individuals and families in accordance with the organization’s strategic plan and directives of inclusion, diversity, equity and accessibility
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources
• Must ensure compliance with all applicable federal and state laws and regulations
• Must perform other duties as assigned by supervisor

To apply, please see the full Guest Services Associate – Operations job description (PDF) and submit a resume to [email protected].

Guest Services Associate – Point of Sale Event Support  

Job Description

The Guest Services Associate – POS/Event Support position works in multiple departments to ensure an extraordinary guest experience during fluctuating visitation, seasonal work needs, rental event preparations and special event support and execution. This position focuses on elevating the guest experience and exemplifies the Garden’s core value of hospitality.

Responsibilities and Requirements

This position reports to the Manager on Duty, in collaboration with department managers in coordination with the based on visitation, event schedules, seasonal needs and priority tasks will determine opportunities in and hours divided among these support departments:

Admissions: The Visitors Center is the gateway to the Garden and our formal entry point for all members, guests, visitors, volunteers, donors and vendors.  This department is responsible for an expeditious yet informative and engaging connection with each visitor, achieved by providing a genuine welcome, by being helpful, empathetic and eager to be of service and providing knowledge of the Garden.

• Face-to-face interaction with guests, members, volunteers, donors, deliveries, vendors.
• Working at Point of Sales stations to sell and process admissions, special event tickets sales, promote and sell Memberships.
• Responsible for all cash and credit card transactions.
• Stays informed of all Garden events, classes and activities and is able to provide information to visitors regarding special events, Garden Shop, Café and Tea House hours and menus both in person and on the phone.
• Provides departmental support to handle exceptionally busy processing seasons.

Garden Shop: This 5,000 sq. ft. retail space generates $1M dollars annually to the Garden’s operating budget from the sale of unique gifts, books, statuary, jewelry, clothing and merchandise reflective of the botanical world. This department’s work focuses on excellent customer service and displaying and selling merchandise that generates proceeds that support the Garden’s mission as a primary source for learning about the botanical world.

• Provides floor coverage, guest, cashier and volunteer assistance as needed.
• Maintains stock and inventory.
• Ensures the visual aesthetic standard of the shop.

Facility Events Staff Assistance: The Facility Events Department coordinates over 300 events a year in 12 different venues and gardens. This position demonstrates our core value of hospitality by providing a welcoming and helpful experience to all clients and guests attending private and public events through positive helpful interactions, as well as effective communications and directional assistance.

• Assists in the day of event coordination needs (posting signage, directing vendors to venues and guests to event sites, greet guests, assist late arrivals as needed).
• Ensures room set up is correct and assist with AV set up if needed.

Garden Events: As part of our programming and planning throughout the year, the Garden schedules special events and activities throughout the year to promote attendance, drive membership, and to celebrate community-recognized holidays and special occasions.

• Day of support – manning information tables and entry/exit points, assistance with vendor check-in, processing guest arrival schedules, ticket collection, expediting guest traffic through facilities and at key points, providing guest information and directions.

Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multi-task in a fast-paced environment.
• Able to move from department to department and task to task as needed.
• Works well in a diverse team and in a supervised and unsupervised environment.
• Required to have a flexible work schedule and willing and able to work weekends and as needed in evenings for special events.
• Acts as a contact person in case of emergencies and reports situations to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.
• Identifies a situation that requires the attention of a supervisor or leadership team member.
• Presents oneself with a professional and friendly attitude and appearance.

Skills and Abilities

• Possesses excellent communication skills.
• Proficiency or ability to quickly learn POS/ticketing database.
• Ability to efficiently and accurately use membership database.
• Efficient use and navigation of Calendar database.
• Ability to efficiently navigate the Garden’s website.
• Detail-oriented and able to multi-task in a fast-paced potentially noisy environment.
• Proven ability to problem solve in real-time.
• Able to work independently while providing excellent customer service to support departments.
• Bilingual with a preference for conversational fluency in Spanish is helpful.

To apply, please see the full Guest Services Associate – Point of Sale Event Support job description (PDF) and submit a resume to [email protected].

Human Resources Manager  

Job Description

As a leader in the Administration Department, the Human Resources Manager will advance the Garden’s culture of leadership while providing an employee-oriented atmosphere prioritizing quality performance, professional advancement, diversity, equity and inclusion. The Manager will develop and manage talent recruitment and retention as well as evolve organizational personnel policies for compliance and in alignment with the mission, vision and values. The Manager will administer all employee benefit programs while ensuring integrity and compliance of reports and audits.

Responsibilities
• Talent Recruitment and Retention.
o Develops and implements organizational strategy for inclusive hiring of diverse staff to ensure we reflect the community we serve.
o Works collaboratively with garden leadership to anticipate current and future talent needs relevant to strategic and master plans.
o Leads strategy for succession planning of talent.
• Manages new staff onboarding, orientation to welcome, educate and celebrate new team members.
• Coordinates training and organization-wide learning sessions.
o Oversees workforce development strategy and supervisor coaching for employee relations ensuring a culture of leadership at all levels.
o Advises teams on HR best practices, training resources, conflict resolution, supervisory coaching and solution-based problem-solving.
o Provides leadership when sensitive issues arise and gives guidance on delicate circumstances.
• Directs the garden’s performance appraisal process including communication, training, goal-setting and merit review based on core values and the strategic plan.
• Administers bi-weekly payroll processing for accuracy, deductions, levies and garnishments, accruals, changes and reporting.
• Leads employee benefit administration programs, review, reporting, and compliance.
o Acts as a liaison between the Garden and external benefits providers and vendors (health, disability, retirement, etc.).
o Performs periodic audits of HR files and records internally and with external providers.
• Evaluate, evolve and communicate employee and volunteer handbooks to ensure clear policies and policy awareness.
• Assure State and Federal legal compliances with the highest industry standards and meet Federal and State reporting requirements with audits.
• Maintains accurate and current human resource files, records and documentation.
• Stay apprised of current trends in HR field including current legislation and development.
o Conduct periodic wage and salary reviews against industry peers.
o Analyze trends in compensation and benefits and make recommendations for improvement.
o Ensure the fair and equitable administration of policies.

Additional Duties

• Maintain professional privacy and confidentiality.
• Actively participates in staff training and department meetings.
• Stay current with other regional non-profit HR Managers.
• Weekend, evening and holiday hours as needed.

Skills and Abilities
• Excellent written and verbal communication skills, including public speaking and group facilitation.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Expertise and experience with employment laws and regulations.
• Well-organized and detail-oriented, able to work independently as well as in a team environment.
• Technical proficiency with computers, databases, Microsoft software programs (including Microsoft Excel), HRIS and payroll software.

Employees of Lewis Ginter Botanical Garden
• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals, families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all incidents immediately and ultimately in writing to supervisor(s) and to the President.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions
• Prolonged periods of sitting at a desk and computer work.
• The position requires familiarity with all public areas of the 82-acre Garden property. Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience
Preferred: SHRM-CP, SHRM-SCP or HRCI certification.
Required: Bachelors degree in Human Resources, Business Administration or related field.
Minimum of five years in human resource management and knowledge of non-profits.

To apply, please see the full HR Manager job description (PDF) and submit a resume to [email protected].

Integrated Pest Management Horticulturist

Job Description

Under the leadership of the Director of Horticulture, the Integrated Pest Management (IPM) Horticulturist coordinates management of horticultural and landscape pests in alignment with the Garden’s sustainable strategy.  This position works collaboratively across a dynamic department to ensure plant collections are protected and conserved within the formal and natural landscapes of both Lewis Ginter Botanical Garden and the Lewis Ginter Nature Reserve.  In addition, the IPM Horticulturist is an essential team member for the design, installation, and maintenance of permanent and seasonal displays that represent the highest aesthetic standards.

Individuals in this position should have a thorough understanding of the principles of IPM, excellent knowledge of the pests, diseases, and abiotic disorders that afflict temperate and tropical plants, plus good diagnostic and research skills.  They should have a keen interest in horticulture and the natural world, be familiar with a wide variety of woody and herbaceous plants, possess a thorough understanding of horticultural principles and practices, and have the ability to plan and supervise.

Responsibilities

• Integrated Pest Management
  • Work collaboratively with gardeners and horticulturists to develop an active scouting program for pests and diseases.
  • Develop pest and disease damage thresholds for the gardens and plant collections.
  • Coordinate strategy for the sustainable integrated pest management in greenhouses, conservatory, outdoor displays, aquatic gardens, and natural areas at both institutional campuses.
  • Apply pesticides and herbicides in accordance with IPM protocols and in accordance with all federal, state, and local regulations.
  • Coordinate the maintenance and vegetation control of the Garden’s lakes, streams and ponds.
  • Maintain pesticide and fertilizer inventories in accordance with state safety compliance for storage and disposal.
  • Record, file and maintain all pesticide application records while keeping current with state regulations.
  • Coordinate pesticide application training and recertification for Horticulture department members.
  • Partner across departments for IPM education, training and awareness.

• Horticulture
  • Lead the hands-on maintenance of annuals, perennials, shrubs, trees and container plants in a manner consistent with the horticultural standards of the Lewis Ginter Botanical Garden.
  • Physically work in all aspects of garden maintenance and development including soil preparation, planting & transplanting, mulching, watering, weeding, fertilizing, pruning, propagating, potting, raking, sweeping and blowing.
  • Utilize hand and power tools effectively and in accordance with LGBG safety protocols and regulatory standards.
  • Participate in group projects with other horticulture staff and in cross-departmental projects.
  • Lead and supervise Gardeners, seasonal staff, and volunteers.

To apply, please see the full Integrated Pest Management Horticulturist job description (PDF) and submit a cover letter and resume to [email protected].

Part-Time & Seasonal Openings & Internships

Corporate & Events Coordinator (Part-time)

Job Description

The Facility Events office coordinates over 300 events a year at the Garden in 12 different venues and gardens, which includes corporate/nonprofit clients as well as private events and weddings. Proceeds from facility rentals directly support the Garden’s mission as being a primary resource for learning about the botanical world. This position demonstrates our core value of hospitality by ensuring that customer service is first and forem0st. We achieve this by providing a welcoming and helpful experience to all guests and demonstrating a positive and supportive environment for staff and volunteers.

Responsibilities and Requirements:

Sales & Client Engagement

• Assists supervisor in marketing efforts targeting repeat, new and unrealized corporate rental clients.
• Utilizes cross-promotional opportunities with corporate groups onsite via:
  • Garden and membership rack cards and FE business cards supplied to client for registration table.
  • Consider garden shop discounts for groups as coordinated with shop manager and client contact.
  • Ensure clients are aware of exhibits, seasonally featured areas of the Garden, etc., that offer an added benefit and set the Garden apart from other rental venues.
  • Cultivate opportunities for garden staff to welcome corporate groups as appropriate and as able to arrange internally.
• Prepares facility rental marketing packages for admissions desk as needed.
• Build and nurture client relationships by following up after scheduled events to include post-event surveys.
• Assists Facility Sales & Events Manager in design and implementation of departmental growth strategies that encourage increased rental revenue and efficient use of space principles.

Event Management

• Supporting and assisting the Facility Sales & Events Manager in coordination of corporate and non-profit rental inquiries and sales and ensuring the successful execution of same.
• Providing on-site coordination of facility rental events.
• Supporting the Facility Sales & Events Manager and the overall guest experience for event attendees.
• Assisting the Facility Sales & Events Manager with all rental event functions, including general sales and interaction with visiting public.
• Provides main point of contact, in conjunction with Facility Sales & Events Manager and Wedding/Private Events Coordinator for rental clients and their attendees when on site.
• Provides facility tours for scheduled appointments and drop-ins as needed.
• Performs audiovisual tests with facility rental clients as needed.
• Ensures speedy response to phone and email inquiries for corporate/nonprofit rental space using current staffing resources.
• Ensures rental spaces are functional and in readied condition using the Gardens maintenance/operations ticketing system – including, but not limited to, light bulbs, AV equipment, fixtures and furniture, etc.
• Creates and posts temporary event signage for facility rental events.
• Assists with coordination of guest arrivals and routing.
• Performs the receipt and processing of payments for all security deposits, rental event payments, additional equipment and service fees payments.
• Addresses and resolves rental guest needs and concerns in a cheerful, encouraging and professional manner, keeping supervisor informed of feedback, issues and incidents and informs supervisor of any concerns that do or may negatively affect goals of department or Garden.
• Supervises Facility Event Staff Assistants

General Responsibilities

• Able to work a flexible schedule to include early morning and evening hours, including covering evening/weekend shifts during GardenFest, as needed.
• Supports and enhances facility rental’s equipment rental services.
• Supports the Facility Sales & Events Manager as an advocate for all guests, with direct responsibility for rental event guests.
• Responds to guest feedback, keeps supervisors informed of desired results, and works towards established goals within budgetary and mission-driven constraints.
• Cooperative efforts with all other Garden Departments and outsourced vendors.
• Embraces the Garden’s commitment to excellence in all departments, willingly and cheerfully integrating work with the efforts of all other departments.
• Ensures guests find desired destinations and answers to questions as effectively as possible.
• Prioritizes, reviews, revises, monitors and implements processes to efficiently complete all departmental tasks and duties.
• Ensures the prompt, proper and accurate use of assigned equipment, telephones, computers, printers, database and POS systems.
• Perform duties with an eye to the horticultural and educational mission of the Garden, and to preserving the beauty of the displays.
• Perform other duties as assigned.

Skills and Abilities

• Highly organized, proactive, seasoned, successful, intelligent, intuitive and empathetic individual
• Excellent written and verbal communication skills, attention to detail, self-motivated and disciplined.
• An enthusiastic spirit who is energetic, quick-thinking, cheerful, courteous and capable as he or she engages readily and promptly with guests, members and staff.
• Comfortable communicating with individuals, small and large groups.
• Has the ability to communicate clearly, effectively and comfortably in written and spoken word with guests, members, staff, Board, volunteers and vendors.
• Demonstrated ability and speed with computers, Microsoft software programs and database experience to include Word, Excel and Outlook.
• Demonstrated energetic and proactive problem-solving skills.
• Demonstrated team building and leadership skills, cheerful, helpful and encouraging demeanor.
• Able to initiate, build and nurture teams within the staff.
• Able to actively participate in the creation of long-range plans.
• Goal-oriented, yet flexible and adaptable to ever-changing requirements of our guests.
• Possess a commitment to the Garden’s mission and its core values.
• Be a positive and motivating presence who embraces change and challenge.
• Excellent customer service and communications skills.
• Knowledgeable about facility rental terms and conditions, especially key terms that may affect multiple events.
• Willingly integrate work of department with the efforts of other departments (particularly guest/visitor services, operations, and catering).
• Make recommendations for facility rental event logistics, and improvements as needed.

To apply, please see the full Corporate & Events Coordinator job description (PDF) and submit a resume to [email protected].

Guest Services Associate – Point of Sale, Part-time, Seasonal

Job Description

The GardenFest Guest Services Associate position supports the Admissions and Garden Shop point of sale responsibilities nightly during the Dominion Energy GardenFest of Lights event (November 19, 2021 – January 2022) and ensures an extraordinary guest experience while in the Robins Visitors Center.  This position focuses on elevating the guest experience and exemplifies the Garden’s core value of hospitality.

Responsibilities and Requirements

Collaboratively works between the Admissions and Garden Shop Departments, helping to efficiently process guests at both locations based on assignment location. Assignments and hours are determined by department managers, based on visitation, event schedules, and booked tickets sales.

Admissions: The Visitors Center is the gateway to the Garden and our formal entry point for all members, guests, visitors, volunteers, donors and vendors.  This department is responsible for an expeditious yet informative and engaging connection with each visitor, achieved by providing a genuine welcome, by being helpful, empathetic and eager to be of service and providing knowledge of the Garden.

• Face-to-face interaction with guests, members, volunteers, donors, deliveries, vendors.
• Working at Point of Sales stations to sell and process admissions, special event tickets sales, promote and sell Memberships.
• Responsible for all cash and credit card transactions.
• Stays informed of all Garden events, classes and activities and is able to provide information to visitors regarding special events, Garden Shop, Café and Tea House hours and menus both in person and on the phone.
• Provides departmental support to handle exceptionally busy processing seasons.

Garden Shop: This 5,000 sq. ft. retail space generates $1M dollars annually to the Garden’s operating budget from the sale of unique gifts, books, statuary, jewelry, clothing and merchandise reflective of the botanical world. This department’s work focuses on excellent customer service and displaying and selling merchandise that generates proceeds that support the Garden’s mission as a primary source for learning about the botanical world.

• Provides floor coverage, guest, cashier and volunteer assistance as needed.
• Maintains stock and inventory.
• Ensures the visual aesthetic standard of the shop.

Responsibilities

• Delivers excellent customer service in all facets of work.
• Ability to multi-task in a fast-paced environment.
• Able to move from department to department and task to task as needed.
• Works well in a diverse team and in a supervised and unsupervised environment.
• Required to have a flexible work schedule and willing and able to work weekends and as needed in evenings for special events.
• Acts as a contact person in case of emergencies and reports situations to appropriate parties, using required reporting procedures, as well as contacting 911 for assistance when needed.
• Handles difficult situations with tact and respect and reports issues to supervisor in a timely manner with accurate details.
• Identifies a situation that requires the attention of a supervisor or leadership team member.
• Presents oneself with a professional and friendly attitude and appearance.

Skills and Abilities

• Possesses excellent communication skills.
• Proficiency or ability to quickly learn POS/ticketing database.
• Ability to efficiently and accurately use membership database.
• Efficient use and navigation of Calendar database.
• Ability to efficiently navigate the Garden’s website.
• Detail-oriented and able to multi-task in a fast-paced potentially noisy environment.
• Proven ability to problem solve in real-time.
• Able to work independently while providing excellent customer service to support departments.
• Bilingual with a preference for conversational fluency in Spanish is helpful.

Physical Demands / Working Conditions

• Must be able to work for extended periods in one location, standing, bending and lifting.
• Must be able and willing to move periodically and quickly between departments as well as outside locations.
• Must be able to lift 20 pounds.
• Must be willing to work outside in all sorts of weather based on a given assignment.
• Periodically, must be able to move around the Garden for orientation of Garden, exhibit and event locations in order to provide helpful instructions to guests, report to work locations.

Note: Duties described above, other duties and physical demands have been identified as essential.

Education and Experience

• 2 years post-high school education preferred.
• 1 year prior experience working with the public in the hospitality field is required.
• Proficient in Outlook and Microsoft Office Products.
• Prior cashier, money handling experience.
• Experience using mainstream telephone platforms.
• Efficient and accurate database entry skills.

Employees of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must perform all duties in a manner consistent with a public garden serving all individuals and families in accordance with the organization’s strategic plan and directives of inclusion, diversity, equity and accessibility.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly
• Must report all injuries and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations
• Must perform other duties as assigned by supervisor

To apply, please see the full Guest Services Associate – Point of Sale job description (PDF) and submit a resume to [email protected].

Facility Events Staff Assistant (Part-time)

Job Description

The Facility Events office coordinates over 300 events a year at the Garden in 12 different venues and gardens, which includes corporate/nonprofit clients as well as private events and weddings. Proceeds from facility rentals directly support the Garden’s mission as being a primary resource for learning about the botanical world. This position demonstrates our core value of hospitality by ensuring that customer service is first and forem0st. We achieve this by providing a welcoming and helpful experience to all guests and demonstrating a positive and supportive environment for staff and volunteers.

Responsibilities and Requirements: Event Coordination – Corporate/NonProfit/Private Events

• Liaison with client to ensure room setup is correct and assist with any AV setup • Direct guests to appropriate parking areas and event entrances. • Greet and check-in guests and provide event and/or basic Garden information as needed. • Assist late guests to venue and monitor venue for possible noise conflicts due to multiple events in the Garden. • Liaison with Meriwether Godsey to insure all catering aspects are copasetic.

General Responsibilities

• Perform duties with an eye to the horticultural and educational mission of the Garden, and to preserving the beauty of the displays. • Ensure all mishaps, injuries and incidents are reported immediately and ultimately in writing to supervisor and the Executive Director. • Be vigilant to any possible threat to the safety of visitors, volunteers, and staff or to their property. Ensures all concerns are reported promptly. • Follow procedures and protocols established by supervisor and the Garden, including those outlined in the Employee Handbook. • Perform other duties as assigned by Executive Director, Facility Sales & Events Manager, Facility Events Coordinator or another supervisor on duty.

Skills and Abilities

• Excellent customer service and communications skills. • Comfortable working face to face with guests. • Presents oneself with a professional, yet friendly attitude and appearance. • Ability to communicate effectively with people at all levels and in various settings via multiple communication tools. • Must be articulate and a demonstrated self-starter. • Proven ability to work in a team environment is required. • Ability to understand and differentiate the priority of job responsibilities and customer requests. • Ability to multi-task in a fast-paced environment. • Works well under pressure. • Ability to problem solve quickly and report issues to supervisor immediately with accurate details and priority • Ability to adapt to difficult situations and appropriately respond.

To apply, please see the full Facility Events Staff Assistant job description (PDF) and submit a cover letter and resume to [email protected].

 

Security Associate (Part-time)

Job Description

The Security Associate is responsible for security of the property, safety of guests, daily closure of campus facilities, and responding to incidents involving employees, guests, or other occupants on property.

Responsibilities:

• Secure property to include grounds and facilities, safe and expeditious routing of guests and able to take first action steps in case of an emergency.
• Supports essential functions of garden operation to include ensuring the quality of the guest experience; ensuring the securing and alarming of property; ensuring the physical integrity of property after hours, supporting management of vehicular and pedestrian traffic, particularly during public and private special events.
• Direct the arrival/departure of clients and guests at service road access point, parking lots and at public Garden entrance.
• Nightly lockup of facilities and arming security alarm systems.   Securing grounds for end of day, working both independently and as part of a team.
• Ensure that energy conservation measures are taken during nightly process of security, locking and alarming structures.
• Provide a visible presence to ensure the safety and security of guests, volunteers, vendors, and staff during operating hours and evening/weekend/holiday events.
• Work in coordination with other staff on hand at evening events where conditions require additional support, including changes to venue setups, adjustments necessary as a result of inclement weather conditions or emergencies, and additional guest entry assistance.
• Provide escort or guidance to arriving groups and individuals.
• Respond to alarms, emergencies, and security related incidents while on duty; decides what actions to take based on the situation.  Serve as point of contact for responding Fire, Police or EMS personnel.
• Investigates and reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related items to supervisor for corrective action or follow-up.

Skills and Abilities

• Excellent interpersonal, and communications skills
• Ability to work nights and weekends
• Ability to present ideas to a diverse audience, mediate disputes, negotiate with vendors, and listen effectively.
• Valid VA driver’s license
• Strong judgement and ability to reprioritize duties to accommodate events and conditions in progress.
• Ensure nightly closeout form, checklists, and reports are completed.

To apply, please see the full Security Associate (PDF) and submit a cover letter and resume to [email protected].

Social Media & Public Relations Intern 

The PR department strives to build the Lewis Ginter Botanical brand through all communication and concentrates efforts on publicity or “free” exposure for the Garden.  By supporting all areas of the Garden, public relations and marketing work to entice people to visit and to engage them in a relationship with the Garden.

Lewis Ginter Botanical Garden connects people through plants to improve communities.

General job duties of Public Relations Interns:

• Work with the director of public relations and public relations coordinator to help meet the needs of reporters and photographers.
• Help update calendar events on the Garden’s website
• Post Garden info to websites such as tourism sites and media calendars
• Research and write basic news releases
• Take and upload digital photos of the Garden
• Assist with events as needed
• Provide general office and project support for the PR & Marketing Dept.
• Assist in supporting the Garden’s social media efforts as needed, including filming and edit movies.
• Write blog posts and tell stories for the Garden’s blog.

Qualifications:

• Strong writing & communication skills
• Ability to work on computers and use a digital camera
• Some simple graphic design skills and the ability to use or to learn Photoshop & WordPress
• Should be prepared to work in a business environment
• Ability to meet deadlines
• Should be able to work alone and as part of a team
• Should be able to multitask
• Experience using Flickr, YouTube, Twitter, Facebook, LinkedIn, Tumblr, Instagram, Pinterest, Google+, blogging is helpful

Internship training includes:

• Social media training & using social media to connect with the community & to pitch stories
• Press release formats and AP style
• How to write to encourage news coverage and create public interest

This internship is offered year-round. Hours are flexible but require a minimum of 150 hours per semester and 10-15 hours per week. We also welcome interns and volunteers who are not students. This is an unpaid internship. As an intern, you will be eligible to earn volunteer benefits.

To apply please send the following to Ms. Jonah Holland, Digital Content Manager at [email protected].

• Resume
• 2 writing samples
• An informal cover letter (can be an email) detailing your interest in the specific internship and how you hope this experience will help you reach your educational and career goals. Please also let us know if you plan to pursue this internship for credit and list your scheduling availability (start/end dates, days/times available).
• 2 recommendations on LinkedIn

Deadlines for applications:

Fall Semester/August 31
Spring Semester/November 30
Summer/March 15

Graphics and Visual Media Intern 

The PR & Marketing department strives to build the Lewis Ginter Botanical brand through all communication and concentrates efforts on publicity or “free” exposure for the Garden. By supporting all areas of the Garden, public relations, marketing and graphic design work to entice people to visit and to engage them in a relationship with the Garden. 

Lewis Ginter Botanical Garden connects people through plants to improve communities.

General Job Duties:

• Work with the Visual Media Specialist to produce print and digital materials
• Preserve the Garden’s brand 
• Assist in digital file organization
• Share images with media contacts 
• Take photos and videos of the Garden 
• Provide general office and project support for the PR & Marketing Department 
• Support the Garden’s social media through content creation and visual media 
• The Graphics and Visual Media Intern will be responsible for one large project throughout the duration of the internship
  

Qualifications:

• Experience with Adobe Creative Cloud 
• Ability to work on computers 
• Ability to keep files organized 
• Should be able to work alone and as part of a team 
• Should be prepared to work in a business environment 
• Ability to meet deadlines 
• Should be able to multitask 

Internship Training Includes:

• Adhering to and creatively supporting a brand, in-house design work 
• Consistent design critique 

This internship is offered year-round. Hours are flexible but require a minimum of 150 hours per semester and 10-15 hours per week. We also welcome interns and volunteers who are not students. This is an unpaid internship. As an intern, you will be eligible to earn volunteer benefits.

To apply please send the following to Beth Monroe, Director of Public Relations at [email protected]

• Resume
• Portfolio 
• An informal cover letter (can be an email) detailing your interest in the specific internship and how you hope this experience will help you reach your educational and career goals. Please also let us know if you plan to pursue this internship for credit and list your scheduling availability (start/end dates, days/times available).   
• 2 recommendations