Plan Your Visit 

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  • Visitors self-scanning ticketsTickets are non-refundable and  non-transferable. The Garden is open rain or shine and only closed for severe inclement weather. Any weather-related closings are posted to or social media.
  • On your first visit to the new online ticketing system, you will be prompted to create an account with your email address, password and contact information. Members, you do not use your membership account to purchase tickets; ticketing and membership are two separate systems.
  • Members, you can reserve the same number of tickets as corresponds to your membership type. For example, an individual member can reserve one ticket. A dual member can reserve two. A family member can reserve 2 adults and up to 6 kids tickets. Friends members can reserve up to 4 adult and 8 kids tickets. Not a member yet? It may be your best deal; learn more about member benefits.

Video Planner

Learn about our safety procedures. Watch this video and read below.

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Order Food & Drinks Online

You can order ahead of time or when you’re in the Garden. Pick up is at the Tea House for eating outside in the Garden.

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WHAT TO EXPECTWoman wearing a mask face covering

Please observe the Garden’s safety protocols. All visitors should enter from Parking Lot B, the group entrance near the Garden Shop. Entry and exit routes are one-way to prevent cross-traffic. You must have a ticket to enter the Garden Shop.  Indoor areas such as the Library and “high-touch” areas in some portions of the Children’s Garden are currently closed. Restrooms are open. Download a PDF of the Garden map. 


Food and drinks are available for purchase online. Pick up is at the Tea House and can be eaten in the Garden. Grab and Go snacks and drinks are also available in the Tea House daily from 9:30 a.m. – 4 p.m. Outside food or picnics are not allowed to be brought into the Garden.  Bottled water is for sale in the Robins Visitors Center, and Garden Shop. Vending machines are available in the Children’s Garden.

The Garden Shop is open 10 a.m. to 5 p.m. You must have a ticket to enter the Garden Shop.


Along with your face covering, you may also want to bring water and hand sanitizer and, as always, dress for the weather. Water fountains are available for touchless water bottle refill only. Please do not drink directly from the water fountains.

Frequently Asked Questions
for New Visit Procedures

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When you visit, you’ll be able to enjoy M&T Bank: Wind, Waves and Light. This unconventional exhibit by George Sherwood features large-scale, stainless steel sculptures that move and change with the wind. The artwork evokes shimmering leaves, flocks of birds, schools of fish, and waves of light and water.