Video Planner

Watch this brief video BEFORE you visit and please read the details below.

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Plan Your Visit 

We look forward to seeing you! Please read this information carefully as many of our procedures have changed during COVID-19. These changes are for the safety of everyone, including you and your loved ones. We appreciate your understanding and patience.

Members-Only Days First

The Garden will welcome back members first as a thank you for their patience and support. Members-only days are June 25-28; July 2, 3, 5 (the Garden is closed July 4) and July 9-12. The Garden plans to reopen to the public on Thursday, July 16 (Timed tickets go on sale July 12.) If you would like to become a member in order to visit during this time, we’d love you to join.


For the safety of all during COVID-19, the Garden is using an online, timed ticketing system where you can choose the time you will arrive. Garden members must reserve their free member tickets through this system. Children under age 3 do not need a ticket. All tickets are online only; no walk-ups.

IMPORTANT: On your first visit to our new online ticketing system, you will be prompted to create an account with your email address, a password and contact information. You do not use your membership account to purchase tickets; ticketing and membership are two separate systems. Once you have a ticketing account, you will be able to sign in with your username and password to purchase tickets.

You can buy the same number of tickets as corresponds to your membership type. For example, an individual member can buy one ticket. A dual member can buy two. A family member can buy 2 adults and up to 6 kids tickets. Friends members can buy up to 4 adult and 8 kids tickets.  


Please carefully read the guidelines below and see our frequently asked questions.  Indoor areas, the Conservatory and portions of the Children’s Garden (including WaterPlay) are currently closed. Restrooms are open.

Members: Reserve your Timed Ticket

As a thank you to our members, the Garden will open to Members first.



Bring your face coverings; they are required when indoors and strongly suggested at all times to help prevent the spread of COVID-19, especially to those who may be vulnerable. Face coverings are not required for children under age 10 or those with a medical condition. If you have a medical condition and cannot wear a face covering, please practice social distancing at all times for the safety of others.

Please observe the Garden’s safety protocols. You will see a lot of helpful signage. Entry and exit routes will be one way for safety reasons and to prevent cross-traffic. All visitors should enter from Parking Lot B, the group entrance near the Garden Shop.  Please observe the Garden’s signage to assist with the new directions and help with our safety protocols. Please look for floor decals and arrows and practice 6-foot social distancing when inside buildings. When outside please practice social distancing and allow other guests room to pass and step aside so they can do so.

Traffic flow inside the Visitors Center is one-way. Once you go outside into the Garden, you cannot re-enter the Visitors Center. This means if you plan to visit the Garden Cafe, you should do that first or plan to order food online if you are already in the Garden (see below). Download a PDF of the Garden map. 

Along with your face covering, you may also want to bring water and hand sanitizer and, as always, dress for the weather. Water fountains are available for touchless water bottle refill only. Please do not drink directly from the water fountains. Food service will be available in the Garden Café, however, the salad bar will be prepackaged and coffee will be served. To help with visit planning, guests can also order online at This allows guests to order ahead and choose a pickup time to coordinate with their visit. Online orders are picked up at the Tea House and can be eaten in the Garden (the Tea House will not be used as a restaurant.) Outside food or picnics are not allowed to be brought into the Garden. The Garden Shop is open 10 a.m. to 5 p.m. Thursday – Sunday.

Frequently Asked Questions
for New Visit Procedures

Learn More

When you visit, you’ll be able to enjoy M&T Bank: Wind, Waves and Light. This unconventional exhibit by George Sherwood features large-scale, stainless steel sculptures that move and change with the wind. The artwork evokes shimmering leaves, flocks of birds, schools of fish, and waves of light and water.

Tickets are non-refundable and Garden member tickets are non-transferable. The Garden is open rain or shine and only closed for severe inclement weather. Any weather-related closings are posted to or social media.