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Learn about our new procedures! Watch video and read below.

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We look forward to seeing you! Please read this information carefully as many of our procedures have changed with your safety in mind. Thank you for your understanding and patience.


For the safety of all during COVID-19, the Garden is using an online, timed ticketing system where you can choose the time you will arrive. Garden members must reserve their free member tickets through this system. Children under age 3 do not need a ticket. All tickets are online only; no walk-ups.

IMPORTANT: On your first visit to our new online ticketing system, you will be prompted to create an account with your email address, a password and contact information. Members, you do not use your membership account to purchase tickets; ticketing and membership are two separate systems.

Once you have a ticketing account, you will be able to sign in with your username and password to purchase tickets.

Tickets are non-refundable and Garden member tickets are non-transferable. The Garden is open rain or shine and only closed for severe inclement weather. Any weather-related closings are posted to or social media.

Members, you can buy the same number of tickets as corresponds to your membership type. For example, an individual member can buy one ticket. A dual member can buy two. A family member can buy 2 adults and up to 6 kids tickets. Friends members can buy up to 4 adult and 8 kids tickets.  

Not a member yet? It may be your best deal; learn more about member benefits.


Please carefully read the guidelines below and see our frequently asked questions.  Indoor areas and portions of the Children’s Garden (including WaterPlay) are currently closed. Restrooms are open.

Timed Tickets

General Public and Member Tickets are available online only. Members must present their membership card with their ticket.

Purchase Tickets


Face coverings are required when indoors and strongly suggested at all times. Exceptions are children under age 10 or those with a medical condition. If you have a medical condition and cannot wear a face covering, please practice social distancing at all times for the safety of others.

Please observe the Garden’s safety protocols. All visitors should enter from Parking Lot B, the group entrance near the Garden Shop.  Please observe the Garden’s signage to assist with the new directions and help with safety protocols. Entry and exit routes are one-way to prevent cross-traffic. You must have a ticket to enter the Garden Cafe and the Garden Shop. Once you go outside into the Garden, you cannot re-enter the Visitors Center. This means if you plan to visit the Garden Cafe, you should do that first or plan to order food online if you are already in the Garden (see below). You exit the Garden through an exterior gate or through the Garden Shop. Download a PDF of the Garden map. 


Food and drinks are available in the Garden Café and you can also order online at Online orders are picked up at the Tea House and can be eaten in the Garden (the Tea House is not currently being used as a restaurant.) Outside food or picnics are not allowed to be brought into the Garden. A pop-up bar with beer, wine, non-alcoholic drinks and snacks is also open on Fridays and Saturdays near Bloemendaal House from 1-4:30 p.m.

The Garden Shop is open 10 a.m. to 5 p.m. Thursday – Sunday.


Along with your face covering, you may also want to bring water and hand sanitizer and, as always, dress for the weather. Water fountains are available for touchless water bottle refill only. Please do not drink directly from the water fountains.

Frequently Asked Questions
for New Visit Procedures

Learn More


When you visit, you’ll be able to enjoy M&T Bank: Wind, Waves and Light. This unconventional exhibit by George Sherwood features large-scale, stainless steel sculptures that move and change with the wind. The artwork evokes shimmering leaves, flocks of birds, schools of fish, and waves of light and water.