Accessibility

STATEMENT OF SUPPORT

Lewis Ginter Botanical Garden is committed to making its gardens, exhibitions, programs, collections, and facilities accessible to all.  Please note that due to the historic nature of the property, some areas may present challenges to those using wheelchairs or walkers. 

For more information about accessibility or accommodations, or for feedback about how we can better accommodate those with special needs please contact us at 804-262-9887 or via email at [email protected] 

ACCESSIBLE PATHWAYS

Garden walkways and paths are mostly hardscapes, with main walkways comprised of aggregate concrete, sealed concrete, paving stone, asphalt, and brick.  Outside we have ramps available anywhere there are stairs, such as the Fountain Garden and into the Conservatory. The fall in the terrain along the top of the main path between the Asian Valley entrance and Central Garden to the entrance of the West Island Garden is about 22 feet (over a distance of 520 feet). Kroger Community Kitchen Garden and Children’s Garden have pathways with ADA accessible mulch. The Children’s Garden wheelchair-height planting beds are filled with sensory-stimulating plants. 

Don’t miss the view from the top of our wheelchair-accessible CWDKids Treehouse.  M&T Bank Butterflies LIVE! is wheelchair accessible, and all mobility-assistance devices are allowed.  Please note that butterflies sometimes like to land on the floor, so we ask those in wheelchairs and walkers alike to please be careful of butterflies that may be on the floor.

ADMISSION

Admission to Lewis Ginter Botanical Garden is $8-13 and free for Garden members.

Visitors with a SNAP or WIC EBT Card or the Fresh EBT app can enter for $1 admission for adults and free for up to six children (Age 17 and under), as part of Museums for All.  Museums for All family memberships are also available for $5 per year. 

We offer free admission to all on select days CarMax Free Fourth of July,  and Genworth Free Community Day (Labor Day). Military personnel, first responders and their dependents get free admission on Memorial Day.  The Garden also offers free admission the week after GardenFest (typically the second week in January) and half-price admission from mid-January to the end of February. 

Lewis Ginter Botanical Garden offers a limited number of free tickets to need-based organizations. These requests are handled on a first-come, first-served basis and can be requested on our Sharing the Garden page.

We are open from 9 a.m. to 5 p.m. daily, with extended summertime hours on weekends and Thursday evenings. We are closed Thanksgiving, Dec. 24-25.  For more information see the Hours and Admission page.

Personal Care Attendants

Lewis Ginter Botanical Garden offers complimentary admission to paid and unpaid personal care attendants assisting guests with disabilities during their visit. 

AMENITIES

Restrooms

Visitors will find a wheelchair-accessible unisex/family bathroom on the left side of Bloemendaal House.

Changing tables are available in bathrooms in the Robins Visitor Center, Kelly Education Center and Children’s Garden.

Water

Reducing waste is important in being a good steward of the environment. Please bring your own refillable water bottle; Guests will find water bottle filling stations in the Robins Visitor Center and Kelly Education Center. Water fountains are located in the Robins Visitor Center, Kelly Education Center, and Children’s Garden rest area. 

Low-Sensory Areas

Visitors in need of a quiet space may enjoy the Lora Robins Library, the Reading Room, in particular, is a good spot. For an outdoors escape visit we suggest the Lace House gazebo adjacent to Bloemendaal House, the Streb Garden gazebo adjacent to Lake Sydnor or the East Gate sitting area in Flagler Garden. We will be happy to show you these areas on the Garden map when you arrive.

Wheelchairs & Walkers

A limited number of wheelchairs and walkers are available in the Robins Visitor Center on a first-come, first-served basis. Guests are welcome to bring personal motorized wheelchairs or scooters into the Garden. The Garden’s two dining facilities, the Garden Cafe and Robins Tea House, are accessible by wheelchair. The accessible spaces closest to the Robins Visitor Center are on the group entrance side of the building. The Robins Visitor Center is reached easily via handicapped-accessible sidewalks and automatic doors at the main and group entrances.

Parking

Lewis Ginter Botanical Garden offers free surface lot parking. Please note, on our busiest days, parking may fill to capacity. 

Handicapped accessible parking spaces are available in all parking lots. Parking spaces located closest to the entrance of the Garden are reserved for visitors who are mobility challenged. Visitors in wheelchairs can enter the Garden using either the group entrance or the main entrance of the Robins Visitor Center. Visitors can also be dropped off at the front entrance to the Robins Visitor Center where they can wait to meet the rest of their group.

Bike Racks & Public Transportation

Though the Garden is not currently serviced by public transportation, we encourage the use of bicycles to get to the Garden and you will find bike racks located outside the Robins Visitor Center.

Cell Phone Charging

If you need to charge your cell phone, the library has cords you can borrow or you can check with Admissions for charging help. 

BLOEMENDAAL HOUSE

Bloemendaal House is open for special events and private rentals only. The first floor of Bloemendaal House is wheelchair and stroller accessible.  There are wheelchair-accessible bathrooms on the left side of the building and wheelchairs and strollers can also enter the house via this route.  

BREASTFEEDING

Breastfeeding is welcome in all areas of the Garden. We do not have a separate lactation area, however, we do have couches in the Lora Robins Library reading room and seating areas around the Garden. If you would like a private space to breastfeed your child, please see a staff member.

EDUCATION

Our experienced outdoor educators enjoy working with a wide range of developmental and cognitive levels and we can tailor your students’ learning experience to the specific needs of your group upon request. We can offer enhanced sensory opportunities and tactile experiences for any class. Please contact us at (804) 262-9887 x322 to discuss your group’s needs. 

We also offer vocational learning for groups and we would love to partner with your school or organization. For more information Heather Veneziano: [email protected] or 804- 262-9887,  x346

Adult Education  

If you are taking an adult education class at Lewis Ginter Botanical Garden and need an accommodation, please reach out to us and we will do our best to help. Contact [email protected] or 804-262-9887 x328.

Garden Guides lead group tours (for 15+ people) and can customize tours for those with physical or developmental challenges, including a sensory tour.  Contact [email protected] or 804-262-2887 x250.

SERVICE ANIMALS

Service animals are welcome at all times. Under the Americans with Disabilities Act, a service animal is defined as “a dog that has been individually trained to do work or perform tasks for an individual with a disability.”  Service animals must be on a leash and never left unattended. You are responsible for controlling your service animal’s behavior and for cleaning up after your service animal. 

Pets are welcome only on select Fidos nights. 

OTHER ACCOMMODATIONS

Tactile Map: We have a limited number of 11×17 inch tactile maps of the Central Garden available for visually impaired visitors to borrow and return.  

Audio Tours: Access a free audio tour of Lewis Ginter Botanical Garden’s top 10 highlights on your cell phone, or from home. 

Spanish: Spanish speaking visitors can access basic visitor information in Spanish on the website.

FOOD & FOOD ALLERGIES

The Garden has two on site restaurants, the Garden Cafe and the Robins Tea House, both have indoor and outdoor seating. Food at both restaurants and event catering is provided by our food partner Meriwether Godsey. 

They can accommodate most special diets on request; vegetarian, vegan, gluten-free and other allergies.  However, our facilities do process wheat, dairy and nuts.