VISITING DURING COVID-19 FAQs
We can’t wait to welcome you back to the Garden! We will begin a phased reopening with timed and limited tickets available online only. Here are some of our most frequently asked questions to help you plan your visit.
What protocols and safety measures does the Garden have in place?
I’m not a member, can I still visit?
Will I have to wear a face-covering?
Will there be one-way traffic flow?
What happens if I'm running late?
What should I bring?
Will the Conservatory, the Library and other buildings be open?
Will certain areas of the Children's Garden remain closed? What about WaterPlay?
Will I need a ticket to access the Garden Shop and/or Garden Cafe?
I use a wheelchair. Is there anything I should know before I visit?
Can I still borrow a stroller?
What do I do if it’s raining?
What if I have a library book to return?
Timed Ticket FAQs
Are members still free?
How do I purchase timed tickets? Do I need to set up an account?
What if I need help ordering my timed ticket?
Can I book now, for a date later this summer? I’m not quite ready to visit yet.
As a member, how many tickets can I get?
Can I drop in and buy a ticket in person?
Can I use my guest passes for timed tickets for my guests?
Can I share my ticket with someone else?
Will you be selling food? Can I bring my own food?
Activities & Events FAQs
Will M&T Bank Butterflies LIVE! open this year?
What’s new? What will I be able to see?
What about events like Flowers After 5 and Fidos After 5?
Where are the M&T Bank Wind, Waves and Light sculptures located?
Are you running any Instagram contests this year?
Will you still have KidQuests?
Will my membership be extended since the Garden was closed?
If my membership lapsed while the Garden was closed, was my membership still extended?
Will I receive new membership cards with the updated expiration date?
Can I renew my membership at the Garden?
If my membership gift card expired while the Garden was closed, can I still redeem it?
Garden Shop FAQs
Will the Garden Shop be open?
How can I pay for my Garden Shop purchases?
If I don’t want to enter the store can I still buy something?
Are all the products in your Garden Shop available online?
Facility Events FAQs
Can I stop in for a wedding tour?
I currently have an event scheduled at the Garden. Will it still happen?
Is the Garden still available for my wedding or event this year?
Members: Reserve your Timed Ticket
As a thank you to our members, the Garden will open to members first. Tickets will be available starting June 19.